Reservationist

Job Description:

Answer all emails and phone calls in a timely manner with a warm, inviting & professional tone.

Respond to all customer requests and questions

Respond to any guest concerns and ensure solutions are in the best interest of the guest and the restaurant.

Demonstrate proper use of guest notes and reservations notes and ensure to communicate all guest information and requests.

Communicate guest needs and necessary information including cancellations, changes, VIP reservations, and guest issues with guest relations supervisor and/or restaurant managers.

Will have at least 1 year of prior restaurant experience, fine dining preferred

Friendly, welcoming, and personable

Basic knowledge of Microsoft Office

Excellent written and verbal skills

Comfortable in a high-volume, fast-paced environment

Demonstrate a sense of urgency,  attention to detail, and strong work and personal ethic