Position Summary
The Reservation Specialist is responsible for managing the reservation process from inquiry through move-out while delivering exceptional customer service. This role serves as the primary point of contact for all clients seeking furnished housing. The position requires strong communication, organization, problem-solving, sales, and customer service skills while collaborating closely with the Account Services Manager and Operations Team.
Essential Responsibilities
- Respond promptly to phone, email, and online/portal housing inquiries.
- Prepare housing quotes, proposals, and lease agreements.
- Convert inquiries into confirmed reservations while achieving occupancy goals.
- Perform daily follow-ups with leads to convert to reservations.
- Coordinate move-ins, extensions, transfers, and move-outs.
- Show apartments to prospective guests/walk-ins
- Maintain accurate reservation information in company software.
- Communicate with guests before, during, and after their stay to ensure satisfaction.
- Coordinate with Field Team/Operations for any special requests, quick turns, bed requests, Housekeeping requests.
- Build and maintain relationships with corporate clients and other partners.
- Resolve guest concerns professionally and efficiently.
- Monitor apartment availability, pricing, and occupancy.
- Assist with renewals and inventory planning.
- Maintain detailed notes and documentation on each reservation.
- Work collaboratively with other departments to ensure seamless guest experiences.
- Represent Corporate Quarters professionally in all interactions.
- Perform other duties as assigned.
Qualifications
- Excellent written and verbal communication skills.
- Strong customer service and relationship-building abilities.
- Highly organized with exceptional attention to detail.
- Ability to manage multiple priorities in a fast-paced environment.
- Professional, positive, and solution-oriented attitude.
- Proficient with Microsoft Office and the ability to learn company software.
- Previous experience in multi-family, hospitality, corporate housing, relocation, sales, or customer service preferred.
Core Competencies
- Customer Service Excellence
- Sales & Closing Skills
- Communication
- Organization
- Problem Solving
- Teamwork
- Time Management
- Professionalism
- Adaptability
Work Schedule & Expectations
• Full-time, Monday through Friday, in office, 8am to 5pm
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