Reservation Sales Agent, Disney Central (Tampa, FL) Bench - Full Time

Job Summary:

Disney's Reservation Sales Agents create a magical experience for our Guests before they arrive for their Walt Disney World Resort vacation and continue that magical experience during their stay! As the Disney Reservation Sales Agents, you will help Guests plan their vacations. The Disney Resort Sales Associate will use sales techniques and provide guest service. This is an hourly position with an incentive program based on performance, conversation rates, and average handling time metrics. The Reservation Sales Agent position is a high-volume inbound contact center located in Tampa, FL.

The Disney Reservation Sales Agents will attend a mandatory paid training class where you will participate in multiple performance assessments. The operating hours of Disney Central are Sunday through Saturday, 5:45 a.m. to 12:15 a.m.

Responsibilities:

• Provide comprehensive information about The Walt Disney World Resort using numerous software applications during this process
• Provide Guest Service when problems arise and help find solutions with Guests and Cast Members
• Engage with Guests exploring their desired vacation experience, providing recommendations and direction for a magical vacation experience at Walt Disney World
• Build and manage relationships with Guest and Cast Members from all lines of business to provide excellent service to our Guests & Cast
• Meet required departmental metric expectations including efficiency goals
• Creatively find solutions to Guests' requests to enhance their vacation experience
• Maintain discretion and Guest confidentiality
• Complete all required Company trainings and compliance courses as assigned
• Flexible with work schedule, including overtime, weekends and holidays

Basic Qualifications:

• One (1) year of Sales and Service experience in a high-volume environment
• Written, verbal and interpersonal communications skills
• Adaptability to the fluctuating needs of our operations
• Computer proficiency within a Microsoft Windows environment
• Capacity to handle conflict resolution and make decisions through a sensitive balance of integrity and partner resourcing
• Navigate between multiple and concurrent computer applications
• Ability to use good judgment and decision making
• Passion & knowledge of Disney Products

Preferred Qualifications:

• Three (3) years of Travel Agency or Contact Center experience
• Sales and closing skills and the ability to overcome objections
• Bilingual

Additional Information:

Disability accommodation for employment applications

The Walt Disney Company and its Affiliated Companies are Equal Employment Opportunity employers and welcome all job seekers including individuals with disabilities and veterans with disabilities. If you have a disability and believe you need reasonable accommodation in order to search for a job opening or apply for a position, email Candidate.Accommodations@Disney.com with your request. This email address is not for general employment inquiries or correspondence. We will only respond to those requests that are related to the accessibility of the online application system due to a disability.

The Walt Disney Company is an equal opportunity employer. Applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Disney champions a business environment where ideas and decisions from all people help us grow, innovate, create the best stories and be relevant in a constantly evolving world.

KEYWORD: WDWCasting, WDW Casting, Reservations, CallCenter

The starting pay rate for this position in Florida is $20.00 per hour, with an opportunity for the pay rate to be higher based on experience. Reservation Sales Agents will have the ability to earn performance incentives ranging from an average of $2.50 to $7.50 per hour.

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About Walt Disney World Resort:

Since opening in 1971, Walt Disney World Resort has played an important role in many childhood and family memories. Today, hundreds of millions of guests from around the globe visit this magical place to enjoy a Disney vacation. Through a combination of creativity, innovation and technology, the resort immerses guests in classic Disney tales and new kinds of family entertainment. Drawing from a rich heritage of storytelling, Walt Disney World Resort cast members bring Disney magic to life through unmatched attention to detail and superior guest service.

About The Walt Disney Company:

The Walt Disney Company, together with its subsidiaries and affiliates, is a leading diversified international family entertainment and media enterprise that includes three core business segments: Disney Entertainment, ESPN, and Disney Experiences. From humble beginnings as a cartoon studio in the 1920s to its preeminent name in the entertainment industry today, Disney proudly continues its legacy of creating world-class stories and experiences for every member of the family. Disney's stories, characters and experiences reach consumers and guests from every corner of the globe. With operations in more than 40 countries, our employees and cast members work together to create entertainment experiences that are both universally and locally cherished.

This position is with Disney Destinations, LLC, which is part of a business we call Walt Disney World Resort.

Disney Destinations, LLC is an equal opportunity employer. Applicants will receive consideration for employment without regard to race, religion, color, sex, sexual orientation, gender, gender identity, gender expression, national origin, ancestry, age, marital status, military or veteran status, medical condition, genetic information or disability, or any other basis prohibited by federal, state or local law. Disney champions a business environment where ideas and decisions from all people help us grow, innovate, create the best stories and be relevant in a constantly evolving world.

To learn more about Disney''s policies on the use of AI for candidates, click here.

DISABILITY ACCOMMODATION FOR EMPLOYMENT APPLICATIONS

The Walt Disney Company and its Affiliated Companies are Equal Employment Opportunity employers and welcome all job seekers including individuals with disabilities and veterans with disabilities. If you have a disability and believe you need a reasonable accommodation in order to search for a job opening or apply for a position, visit the Disney candidate disability accommodations FAQs. We will only respond to those requests that are related to the accessibility of the online application system due to a disability.

Having technical issues? View the FAQs for help.