Duration: 12+ months
Description:- We're looking to backfill a RPM CW role that owns end-to-end operational execution on high-visibility research workstreams. This person will operate autonomously — not a coordinator waiting for direction, but someone who builds and owns the systems.
Responsibilities:- Vendor operations (end-to-end): Own the full vendor lifecycle — SOW scoping and negotiation, PO creation and amendments, invoice reconciliation, contract renewals — across multiple concurrent research vendors and markets. Serve as primary ops point of contact for vendor PMs.
- Budget management: Maintain rolling forecasts and burn-rate tracking across all active workstreams. Flag risk early, propose reallocation plans, and produce leadership-ready budget status reporting on a regular cadence.
- Procurement & compliance: Navigate internal procurement systems (Guided Buying) and sourcing processes to stand up new vendor engagements, ensure contracts are compliant, and coordinate with sourcing managers on competitive bids.
- Program infrastructure: Build and maintain the operational scaffolding — canonicals, trackers, intake systems, status dashboards — that researchers, vendors, and XFN partners rely on as source of truth. Continuously improve these systems as programs scale.
- Multi-market coordination: Manage complex interdependent timelines across markets, vendors, and internal stakeholders simultaneously. Identify dependencies and sequencing risks before they become blockers. This includes international markets across various time zones.
- Stakeholder communication: Synthesize program health, risks, and decisions into clear, stakeholder-ready artifacts for senior leadership and XFN partners. No one should have to ask you for status — it's proactively surfaced.
- Knowledge transfer & continuity: Document processes, decision rationale, and institutional knowledge so the program doesn't break when people rotate. Maintain living documentation others can onboard from independently.
- Operational problem-solving: When something breaks — a vendor misses an SLA, a budget line is over, a recruitment pipeline stalls — you diagnose, propose options, and drive resolution without waiting to be told.
Hard skills needed:- Vendor lifecycle management (SOW scoping/negotiation, PO creation, invoice reconciliation, renewals)
- Budget ownership — forecasting, burn tracking, risk flagging, and reporting status to leadership (not just logging spend)
- Procurement system experience (Buy@, Coupa, or equivalent)
- Managing complex interdependent timelines across multiple vendors, markets, and internal XFN stakeholders simultaneously
- Building and maintaining operational infrastructure from scratch (canonicals, trackers, intake systems) that multiple teams depend on as source of truth
- Stakeholder-ready communication — synthesizing program health for senior audiences
Profile:- 7-8+ years in program/operations management, ideally in UX research ops, consulting, or a similarly fast-paced XFN environment
- Comfortable in ambiguity — can take a loose brief and stand up the scaffolding independently
- Advanced Sheets/Excel (financial modeling, dashboards, not just data entry)
- Familiarity with using AI tools to streamline and scale work
Pursuant to the California Fair Chance Act, Los Angeles County Fair Chance Ordinance for Employers, Los Angeles Fair Chance Initiative for Hiring Ordinance, and San Francisco Fair Chance Ordinance, qualified applicants will be considered for assignment with arrest and conviction records. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness, meet client expectations, standards, and accompanying requirements, and safeguard business operations and company reputation.
About US Tech Solutions:
US Tech Solutions is a global staff augmentation firm providing a wide range of talent on-demand and total workforce solutions. To know more about US Tech Solutions, please visit
www.ustechsolutions.com.US Tech Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
AI Statement: By applying, you acknowledge that AI-assisted tools may be used during hiring.
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