Research Engagement Services Specialist

A leading research and advisory organization is seeking a Client Engagement Services Specialist to connect clients with the appropriate internal experts and resources. This role requires strong customer service, sound judgment, and the ability to coordinate requests efficiently in a fast-paced environment.

Title: Research Engagement Services Specialist

Office Status: Remote

Pay Rate: $18-$20

Contract Length: Not specified

ABOUT THE ROLE

A leading research and advisory organization is seeking a Client Engagement Services Specialist to connect clients with the appropriate internal experts and resources. This role requires strong customer service, sound judgment, and the ability to coordinate requests efficiently in a fast-paced environment.

RESPONSIBILITIES

• Review incoming requests and route them to the appropriate internal experts.
• Assess client needs and identify relevant research, expertise, and resources.
• Coordinate with clients, analysts, and internal stakeholders to resolve requests.
• Deliver professional, responsive service to a range of audiences.
• Manage competing priorities and ensure timely follow-up.
• Develop familiarity with business, technology, and industry research.
• Build strong working relationships with internal subject matter experts.