Research and Development Specialist Senior

Duties and Responsibilities

Essential Functions:

• Leads and participates in individual projects using human-centered design methods to create and grow new products and services through all lifecycle phases-planning; research; synthesis; strategy; ideation; design; and/or development for prototyping; alpha and beta launch; beta growth; and transition to enterprise scale/commercialization.
• Serves as an organizational resource for R&D projects such as consumer research and inside consulting, new product and service development, and exploration of new platforms of capability.
• Anticipates project needs and opportunities. Communicates status and updates as needed to division leadership. Obtains and applies feedback.
• Fosters collaboration with other departments and vendors through the innovation process (planning, research, synthesis, design, prototyping and production).
• Contributes to and is visible to clients with external consulting opportunities via Benjamin & Bond.
• Plans, produces and facilitates culture-building design events, workshops, strategy sessions and meeting experiences.
• Mentors colleagues within the Innovation Division. Serves the organization as a resource on innovation-related subjects such as digital/connected health, human-centered design, digital marketing, modern advertising strategies, marketing automation, prototyping, agile development methodologies, etc.
• Creates the client experience of working with an R&D project team and responsible for the overall quality of the project deliverables.

Common Expectations:

• Expert-level innovation skills necessary to succeed, such as human-centered design, UI/UX, strategic planning, workshop facilitation, persona development, etc.
• Ability to contribute to the growing library of tools and techniques the team uses to complete projects.
• Ability to identify themes and trends in the industry and throughout our body of work.
• Project planning skills.
• Interpersonal skills.
• Written and oral communication skills.
• Ability to mentor team members.
• Ability to present their own, and their team's work compellingly.
• 4 - 6 years of applicable human-centered design, digital health and/or innovation experience.
• Public speaking skills and ability to speak about our work externally.
• A desire to learn and a willingness to set explicit goals for development.
• The willingness to think critically about the healthcare industry and the world of design.
• The ability to both give and receive critique.
• An implicit understanding of the value of diversity and equity in all phases of creative work.
• The ability to work quickly and iterate.
• Knowledge of the healthcare industry (services, finance, etc.) a significant plus.

Travel Requirements:

• Estimated Amount: - Ability to periodically travel.