RESEA Career Planner

RESEA Career Planner

Salary

$50,398.40 - $74,068.80 Annually

Location

Marshalltown - 50158 - Marshall County, IA

Job Type

Full-time

Job Number

27-01207

Agency

309 Iowa Workforce Development

Opening Date

10/27/2026

Closing Date

11/8/2026 11:59 PM Central

LinkedIn Tag

#LI-POST

Point of Contact

Darlene Lovato (darlene.lovato@iwd.iowa.gov)

• Description
• Benefits
• Questions

Job Description

Iowa Workforce Development (IWD) is seeking applicants for the position of Reemployment Services and Eligibility Assessment (RESEA) Career Planner at our IowaWORKS office located in Marshalltown, IA.

Position Details

• Location: 101 Iowa Ave W Ste 200, Marshalltown, IA
• Schedule: Full-time | Monday - Friday | 8:00 AM - 4:30 PM
• Work Flexibility: Current practice allows telework and alternate schedules after successful completion of 6-month probation and training.
• Some travel is required.

Reemployment Services and Eligibility Assessment (RESEA)

• Deliver all required RESEA program components during scheduled participant appointments.
• Review unemployment insurance (UI) claim status with claimants and refer claim-related issues to the appropriate staff members.
• Provide claimants with required RESEA program information and guidance on program requirements.
• Verify compliance with work search requirements and ensure all work search activities are accurately documented.
• Promote One-Stop Career Center workshops, explain available services, and register claimants for appropriate workshops.
• Conduct electronic applicant searches and evaluate qualifications against employer job order requirements to refer qualified candidates.
• Assist customers with completing and maintaining valid work registrations in the database system.
• Develop, create, and update Individual Service Plans in collaboration with customers.
• Prepare, review, and provide claimants with a RESEA Agreement of Participation outlining program requirements and participant responsibilities.
• Facilitate workshops and presentations for customers participating in workforce programs and services.
• Update workshop materials and presentations to reflect new information, program changes, and available services.
• Maintain accurate and timely documentation of services provided, appointments, participant activities, and other relevant information in the database system.

Unemployment Insurance (UI)

• Perform essential UI activities in accordance with unemployment administration rules and Iowa law.
• Assist customers with filing UI claims and answering questions and concerns.
• Send required documentation and notices in a timely manner to ensure positive outcomes.
• Maintain and organize documentation related to UI decisions.
• Ensure UI claims remain active, and claim statuses are up to date.
• Review previous UI claims for past or current adjudications.
• Use database systems to review salary histories and verify personal identification information across systems.
• Adjudicate claim issues in accordance with applicable UI laws.
• Provide customers with information regarding UI appeals when necessary.
• Prepare for and participate in UI appeal hearings related to adjudication decisions.

IowaWORKS Employment and Career Services

• Educate customers on services available at the IowaWORKS Center.
• Answer questions about employment opportunities and local employers.
• Assist customers with computers, internet searches, print resources, and troubleshooting computer or internet issues.
• Provide tutorials and resources on labor market information, educational options, and career exploration.
• Assist customers with resume writing and educate them on available self-help and staff-assisted services.
• Coach customers on all aspects of the job search and help build personal and job skills to achieve successful employment.
• Administer proficiency tests and skill assessments as needed.

Customer Service

• Greet customers promptly upon entering the IowaWORKS Center, following established customer service procedures.
• Ask appropriate questions to determine customers' service needs and identify available resources.
• Build and maintain effective, respectful relationships with coworkers and partners.
• Collaborate with One-Stop system partners to improve customer experience.
• Provide feedback and suggest potential solutions to the team and leadership.
• Assist with answering the UI Benefits Customer Service line during periods of high call volume, as needed.

Agency Overview

Iowa Workforce Development (IWD) is a state agency committed to providing employment services for individual job seekers and to connecting employers to available workers through our IowaWORKS partnership.

IWD continually strives to improve processes and align the organization to provide effective, demand-driven products and services. IWD staff in Des Moines consists of administrative services, disability determination services, information technology, labor market information, unemployment insurance services, vocational rehabilitation services, and workforce services. The agency also maintains a statewide delivery system of IowaWORKS Centers and satellite and expansion offices where both employers and job seeking Iowans can receive workforce assistance.

Benefits

Joining the IWD team and becoming a State of Iowa employee comes with a range of valuable benefits, including:

• Excellent health, dental, and vision insurance.
• Generous paid time off, including nine paid holidays, vacation, and sick leave with no cap on sick leave accrual.
• Prepare for the future with the IPERS retirement package, as well as an additional optional deferred compensation retirement plan.
• Flexible Spending Accounts for medical and dependent care.
• Free Life and Long-term Disability Insurance with the option of purchasing additional coverage.
• Employee Assistance Programs and Discount Programs for support.

Click here to learn more about all of the amazing benefits the State of Iowa offers.

If you're looking for a career with a well-respected organization that values its employees and customers, you've come to the right place!

The State of Iowa participates in E-Verify; a federal program that helps employers confirm the employment eligibility of all newly hired employees. Within the required timeframe, new hires will be verified through the E-Verify system to ensure authorization to work in the United States. The State of Iowa also complies with the federal Right to Work laws, which protect employees' rights to work without being required to join a labor organization. For more information, please visit www.e-verify.gov.

No applicant for employment with the Iowa Department of Workforce Development can have a current, ongoing overpayment balance with Iowa Workforce Development without a payment plan in place. Selected positions will be subject to a criminal background check.

Minimum Qualification Requirements

Graduation from an accredited four-year college or university;

OR

an equivalent combination of education and experience substituting one year of full-time public contact work obtaining, analyzing and evaluating data such as job/claims interviewing, testing, referral and/or placement, sales representative, credit investigation, or related public contact work dealing with job applicants and employers in a variety of supportive clerical and outreach functions for one year of the required education with a maximum substitution of four years;

OR

employees with current continuous experience in the state executive branch that includes experience equal to twelve months of full-time work as a Workforce Associate.

For additional information, please click on this link to view the job description.

Additional Qualification Requirements

Travel may be required for positions in this class. Employees must arrange transportation to and from assigned work areas.

Why Choose the State of Iowa?

At the heart of our commitment to excellence is a dedication to our most valuable asset - our employees. Discover the outstanding benefits that set us apart as an employer of choice.

Our Robust Benefits Package Includes:

Competitive Compensation:

Enjoy a competitive salary that reflects directly on your skills and expertise.

Keep in mind, your wage is just one part of your total compensation. Unlock the complete value of your employment with the State of Iowa by using our user-friendly Total Compensation Calculator. Gain insights into your comprehensive annual compensation, including salary and State-provided benefits.

Health and Wellness:

Prioritize your well-being with our comprehensive health plans, including medical, dental, and vision coverage. Enjoy the peace of mind knowing that the State of Iowa covers 90% of the premiums, providing you and your loved ones with excellent coverage at a remarkably low cost.

Retirement Planning:

We are proud to offer the Iowa Public Employees Retirement System (IPERS). A defined benefit plan, IPERS benefits are guaranteed for life, meaning once you retire, you will receive the same monthly benefit for the remainder of your life (once vested). We invest in your long-term financial well-being, so you can retire with peace of mind. Click here to learn more about IPERS.

Paid Time Off:

Life is unpredictable, and at the State of Iowa, we understand the importance of work-life balance. Our leave policies, including paid holidays, vacation, and sick leave with unlimited accrual, ensure you have the flexibility you need for personal and family matters.

Professional Development:

Elevate your career with continuous learning opportunities. We support your growth through training programs, workshops, and tuition reimbursement.

Employee Assistance Program (EAP):

We care about your well-being beyond the workplace. Access confidential counseling, resources, and support through our Employee Assistance Program.

Diversity and Inclusion:

Be part of a diverse and inclusive workplace that embraces all backgrounds and perspectives. We believe diversity is a strength that drives innovation.

Join Us - Elevate Your Career:

Ready to elevate your career with the State of Iowa? Click here to explore more about our unparalleled benefits and discover what makes us unique. Your success is our priority!

01

Do you understand that the answers to all of the following questions must be truthful, honest, and accurate to the best of your ability? Please read all questions and answers thoroughly and make sure you understand them completely. Ensure the answers to your questions match the information filled out on your application and the attachments you have uploaded. If the answers to your questions are inconsistent with your application information or uploaded attachments, you will be given zero points for the question. Knowingly misrepresenting the facts when submitting any information related to an application, examination, certification, appeal, or any other facet of the selection process will result in your disqualification from this application and future employment with the state of Iowa.

• Yes - I understand and agree.
• No

02

PLEASE READ CAREFULLY

Have you filed a registration statement pursuant to the federal Foreign Agents Registration Act of 1938, as amended, 22 U.S.C. §611 et seq?

• No - I have NOT filed a registration statement pursuant to the federal Foreign Agents Registration Act of 1938, as amended, 22 U.S.C. §611 et seq
• Yes - I HAVE filed a registration statement pursuant to the federal Foreign Agents Registration Act of 1938, as amended, 22 U.S.C. §611 et seq

03

Have you graduated from an accredited four-year college or university?

• Yes
• No

04

How many years do you have of post high school education AND/OR experience in full time public contact work obtaining, analyzing and evaluating data such as job/claims interviewing, testing, referral and/or placement, sales representative, credit investigation, or related public contact work dealing with job applicants and employers in a variety of supportive clerical and outreach functions? 30 semester hours will be one year of post high school education and substitute for one year of the identified work experience.

• No post high school education or work experience in the areas identified
• Less than one year of post high school education and the specified work experience
• One year to less than two years of post high school education and the specified work experience
• Two years to less than three years of post high school education and the specified work experience
• Three years to less than four years of post high school education and the specified work experience
• Four years or more of post high school education and the specified work experience

05

If you are a CURRENT employee for the State of Iowa (executive branch) how many months of full-time experience as a Workforce Associate do you have?

• Not applicable
• Six months or less
• Six months to less than 12 months
• 12 months or more

06

Which best describes your education and experience? (If multiple responses apply for you, please choose the one option that best describes your experience).

• Bachelors Degree (or higher) AND 4+ years of full-time work experience with a major/emphasis in a Human Services related field (e.g., social work, counseling, public administration, human resources, communications, criminal justice, education
• Bachelors Degree (or higher) OR 4+ years of full-time work experience with a major/emphasis in a Human Services related field (e.g., social work, counseling, public administration, human resources, communications, criminal justice, education
• Associates Degree OR 2 to less than 4 years of full-time work experience with a major/emphasis in a Human Services related field (e.g., social work, counseling, public administration, human resources, communications, criminal justice, education)
• Less than 2 years of full-time work experience OR less than 2 years of post-high school education with a major/emphasis in a Human Services related field (e.g., social work, counseling, public administration, human resources, communications, criminal justice, paralegal)
• Not applicable

07

How many years of full-time work experience do you have providing customer service to the general public?

• 5 or more years of experience
• 3 years to less than 5 years experience
• 1 year to less than 3 years experience
• Less than 1 year of experience
• N/A

08

How many years of full-time work experience do you have related to administering customer programs related to employment and training, personal development, job readiness, life skills or self-sufficiency, while following guidelines, rules or policies. with internal and external clients and customers to meet their needs?

• 5 or more years of experience.
• 1 years to less than 5 years experience
• Less than 1 year experience
• N/A

09

How many years of work experience do you have with using database systems to review and document pertinent information?

• 5 or more years of experience
• 3 years to less than 5 years experience
• 1 years to less than 3 years experience
• Less than 1 year experience
• N/A

10

How many years of full-time case management experience do you have working with large caseloads where activities must be tracked for progress and completion?

• 5 or more years of experience
• 3 year to less than 5 years experience
• 1 year to less than 3 years experience
• Less than 1 year experience
• N/A

Required Question

Employer State of Iowa

Agency 309 Iowa Workforce Development Address 1000 E Grand Ave

Des Moines, Iowa, 50319

Website https://www.iowaworkforcedevelopment.gov/