Representative HOA Accounts Receivable

Here's why you will love it here:

• Recognition Programs and Rewards
• Excellent health care options, including medical, dental, and vision
• A people-first culture
• Go Hilton: Travel Discounts Program Hilton hotel rates worldwide.
• Perks at work: Employee Pricing platform
• Employee Assistance Program that supports your physical and mental well-being.
• Paid Vacation Time and Paid Sick Days
• 401(k) program with company match
• Tuition reimbursement programs
• Numerous learning and advancement opportunities
• And more!

The HOA Accounts Receivable Representative is responsible for supporting the administration and maintenance of homeowner accounts by processing payments, updating account records, and assisting with inquiries related to assessments and account balances. Working under established procedures and guidance, this role researches basic account issues, maintains accurate records, and supports internal teams with account-related requests. The position requires strong attention to detail, organizational skills, and a commitment to providing professional and courteous customer service.

• Processes transfer requests from maintenance fees to loans
• Submits refund requests to AP for processing
• Archives payment images and/or general correspondence
• Creates and implements new procedures and updates existing procedures for HOA Accounts Receivable functions
• Directs payments to proper member accounts using financial institution websites
• Posts payments and adjustments for member accounts on proprietary systems
• Endorses and deposits member payments into the respective HOA bank accounts
• Responsible for ordering supplies
• Sorts departmental mail and forwards to the appropriate teams
• Tracks all check/ACH requests originated within the HOA Accounts Receivable team
• Mails letters/statements to members that are generated by department or proprietary systems
• Research missing payments
• Handles special projects that are assigned by manager, supervisor, or lead
• Completes all required company training/compliance courses as assigned
• Adheres to Company standards and maintains compliance with all policies and procedures
• Performs other related duties as assigned

To fulfill this role successfully, you must possess the following minimum qualifications and experience:

• High school/GED
• Ability to take initiative and effectively adapt to changes
• Computer proficiency in Microsoft Word, Excel and Outlook
• Recognizes an emergency and takes appropriate action
• Excellent verbal and written communication skills
• Excellent organizational skills and attention to detail
• Ability to interpret and create policies, procedures and manuals
• Ability to maintain balance of cordiality while enforcing department objectives
• Ability to work overtime and occasional weekends, as needed

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

• Associate's Degree/College Diploma/
• Working knowledge of Clarity and NLS is preferred.

When you join Hilton Grand Vacations, you join a group of Team Members dedicated to helping Owners and Guests around the world make every vacation they take a memorable one. Hilton Grand Vacations is a leading vacation ownership company bringing our Guests vacation dreams to life.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.