Overview:
Under the direction of the Supervisor, the Customer Service Representative is responsible for scheduling patient appointments and managing the clinical medical records system. The Customer Service Representative will serve as a liaison between patients and hospital staff.
Qualifications:
Required Education:
High school diploma or GED required.
Preferred Education:
Completion of a Medical Terminology course preferred.
Required Skills:
- Excellent verbal and written communication skills.
- Ability to handle stressful or challenging situations in a professional, courteous, and customer-focused manner.
- Basic knowledge and understanding of medical terminology.
Required Experience:
One to two (1–2) years of customer service experience required.
Preferred Experience:
Two (2) years of customer service experience in a healthcare-related setting preferred.
Age of Patients Served:
All age groups.