Highlights
Provide accurate and consistent responses to customer concerns and questions, taking immediate action to ensure customer needs are met. This position requires the ability to read, write, and understand English at a level sufficient to perform job-related tasks effectively and safely.
Numbers & Facts
| Location | Cordele, GA |
| Industry | Travel, Transportation and Tourism |
| Company Size | 23,000 teammates |
| Website | http://mclanecareers.com/ |
Description
Job Description - Representative, Customer Service II (JR112458)
Job Description
Representative, Customer Service II - (JR112458)
Description
Job Description
Monitor customer reporting; communicate critical issues.
Research and respond to customer inquiries.
Maintain customer files to ensure up to date information.
Manage customer requests for assistance, information, and issue resolution.
Provide accurate and consistent responses to customer concerns and questions, taking immediate action to ensure customer needs are met.
Maintain regular communication with decision makers within customer organizations.
Train customers on various business applications to maximize company value to the organization.
Analyze and respond to various customer requests involving store level and group level information.
Respond to various customer requests and needs.
Answer inquiries by phone, email, and internet response.
Perform other duties as needed or assigned by supervisor.
MINIMUM QUALIFICATIONS AND REQUIREMENTS:
A teammate in this position must have:
High School Diploma or GED.
Two or more years of customer service experience.
Ability to type 45 wpm and perform 10-key by touch.
Strong verbal and written communication skills, and organization and planning skills.
Knowledge and experience with all Microsoft office applications.
Ability to prioritize pending tasks in a logical manner.
Ability to learn quickly, retain information and meet deadlines
WORKING CONDITIONS:
Office environment.
This position requires the ability to read, write, and understand English at a level sufficient to perform job-related tasks effectively and safely. This includes understanding work instructions, safety protocols, and communications essential to the role. The requirement is directly related to the nature of the job and ensures compliance with workplace safety and operational standards.
Primary Location
: United States-Georgia-Cordele
Work Locations
:
DC Cordele
1805 Kelly Road
Cordele 31015
Business Unit: FS671
Job
: Customer Service
Schedule
: Full-time
Shift
: 1st - Day
Employee Status
: Regular
About Company
McLane Company, Inc. is one of the largest supply chain services leaders, providing grocery and foodservice supply chain solutions for convenience stores, mass merchants, drug stores and chain restaurants throughout the United States. McLane offers excellent career opportunities in its many Distribution Centers across the country. Becoming a McLane teammate is to become part of an honest, stable, and reliable company with over 125 years of success. We’re looking for teammates with perseverance who don’t mind taking the extra step for our customers, our community, and the company. In return, we’ll pay you well and offer you the opportunity to go as far in your career as you want to go. We have a winning, growth-driven culture. We focus on hiring the best and the brightest teammates. It’s also why our customers are some of the largest and most respected retailers in America, and the brands we deliver every single day are the ones you know and love.
EQUAL OPPORTUNITY EMPLOYER
McLane Company, Inc. is committed to hiring and retaining a diverse workforce. We are proud to be an Equal Opportunity Employer, making decisions without regard to race, color, ethnicity, national origin, sex, sexual orientation, gender identity, religion, age, disability, veteran status, genetic information, or any other characteristic protected by state or federal law. For our complete EEO and Pay Transparency statement, please visit www.mclanecareers.com/eeo.
In addition, McLane is committed to offering reasonable accommodations to job applicants with disabilities. If you need assistance or an accommodation for the application process due to a disability, please email accessibility@mclaneco.com.