Replenishment Support Manager - National Sales

We’re excited about your interest in pursuing the next step in your career with US Foods!  Your continuous growth and development is critical to our success.  

US Foods is committed to working with and providing reasonable accommodation to individuals with disabilities. If reasonable accommodation is needed to participate in the interview process or to perform essential job functions, please contact our US Foods Application Accommodation Line at 855-873-2468.  You will be prompted to leave a message. Please state the specifics of the assistance needed and your contact information.  A member of our HR department will return your call within two business days.

https://www.usfoods.com/careers/job-application-accomodation.html

NOTE: Before you begin your internal job search, please review the criteria you will need to start the process.

The primary purpose of the Replenishment Support Manager - National Sales is to perform in-depth root cause analysis and implement sustainable solutions to resolve systemic issues related to sourcing, vendor maintenance, supplier performance, and on-time delivery, thereby optimizing inventory replenishment processes and improving overall reliable service to our CBS customers. This role also includes leading third-party resources while driving strong cross functional collaboration with sales, area leadership, and other key stakeholders to align with business demand, mitigate risks, and deliver measurable improvement in service levels.

The ideal candidate is a proactive problem solver with a deep understanding of replenishment and supply chain dynamics in a fast-paced environment.

ESSENTIAL DUTIES AND RESPONSIBILITIES  

Performance management and support responsibilities

Own all replenishment-related performance metrics for assigned National Sales customer accounts. Actively engage in National Sales-level staff meetings on replenishment performance and issue resolution.

• Lead detailed root cause investigations into systemic replenishment issues, including sourcing constraints, logistical and vendor supply challenges, and chronic on-time delivery performance.  Develop and implement corrective and preventative action plans to address root causes and eliminate recurring issues to influence. Partner closely with sales and area leadership to ensure alignment in inventory strategies, MDA requirements and overall improvement plans

• Service Level

• DIOH

• Spoilage

• F2F

• Key events support: Monitor and oversee how sales events are orchestrated from a replenishment standpoint for your assigned customer accounts; engage cross-functional leaders as needed with sales and merchandising

• Limited Time Offers (LTO): Coordinate and ensure on-time & in-full delivery of limited time offers assigned to National Sales accounts; help with post-event follow-ups and performance reviews

• Service requests: Oversee timely action of service requests for assigned National Sales customer accounts; work with Area Directors to determine allocation priorities for significantly constrained items

• Single point ownership and coordination: Own and coordinate replenishment tasks end to end with area buying teams, Replenishment Excellence, NSAL and other teams for timely item setup and customer onboarding

• Area buying collaboration: Track execution of area buying actions and tasks for timely setup

• Upfront setup: Lead coordination and upfront data gathering for item setup (lead times, MOQs, other replenishment parameters); work closely with merchandising, area buying teams, and Replenishment Excellence

Third-party Support Team Leadership:

• Lead and coach a team of third-party support team of replenishment specialists

• Set clear performance expectations, provide regular feedback, and foster a culture of accountability

• Implement standardized processes, best practices, and training programs to elevate team capabilities and ensure consistent execution.

Reporting and Analytics

• Prepare and present performance updates, risk assessments, and improvement recommendations to CBS

• Conduct data-driven analysis using Sigma, Tableau, Excel, SCPO, PPT and any additional systems or tools as needed.

SUPERVISION

• Oversees 1-2 third-party resources (# may increase over time)

RELATIONSHIPS

This role sits in the Supply chain organization, within the Replenishment team. Given the cross-functional nature of this role, builds and maintains communication with multiple functions within US Foods.

• Replenishment leadership: Reports into the Director, National Sales Replenishment who oversees replenishment for National Sales accounts.

• National Sales leadership: Interact with National Sales leadership on a frequent basis to update on account level performance as well as engage on key issues that are specific to Replenishment

• Replenishment Excellence: Collaborate with Replenishment Excellence on an ongoing basis for support and expertise on demand forecasting, PO buy optimization, inventory optimization, and systems configuration for assigned customers

• Area buying teams: Oversee coordination for key replenishment tasks with Area buying team on a regular basis (Area Director, Area Buyers) for assigned National Sales customer accounts

WORK ENVIRONMENT

• Remote: This role is fully remote, and the associate is expected to perform assigned responsibilities from a home-based environment.

MINIMUM QUALIFICATIONS

• 5 years of experience managing operations and leading teams within core supply chain functions, specifically, Supply Planning, Inventory Management, Vendor Management, Purchasing, or other food service/distribution related functions such as Merchandising, Category Management, or Sales Operations

• Experience working with Supply Chain Planning & Inventory Management systems, (i.e., Blue Yonder, Logility, SAP, etc.)

• Proficiency in data analysis & visualization tools, (i.e., Excel, Sigma, Tableau, PowerBI, etc.)

• Ability to synthesize key information, structure communication, and present to leadership team

• Capability, confidence, and professionalism to be customer facing on calls and in-person meetings.

• Strong interpersonal skills with ability to collaborate cross-functionally and draw linkages to business

• High attention to detail, strong customer orientation, and fact-based decision making

• Effective communication/ presentation skills

• High emotional intelligence and executive presence

• Demonstrates strong independent judgment in making strategic decisions with limited supervision

EDUCATION

• Bachelor’s degree in business, supply chain or related fields, or equivalent military and/or professional experience 

PREFERRED QUALIFICATIONS 

Three (3) years of management and leadership experience

This role will also receive annual incentive plan bonus.​

​Benefits for this role may include health insurance, pre-tax spending accounts, retirement benefits, paid time off, short-term and long-term disability, employee stock purchase plan, and life insurance. To review available benefits, please click here: https://www.usfoods.com/careers/benefits.html.

Grade: 14

Compensation depends on relevant experience and/or education, specific skills, function, geographic location, and other factors as applicable by law (for example: state or local minimum wage thresholds).  The expected base rate for this role is between

***EOE – Race/Color/Religion/Sex/Sexual Orientation/Gender Identity/National Origin/Age/Genetic Information/Protected Veteran/Disability Status***