Artificial Intelligence (AI), Coaching, Communication Skills, Component Assembly, Computer Skills, Continuous Improvement, Corporate Policies, Detail Oriented, Distribution Services, Electrical Wiring, Electricity, Electronics, Employee Relations, Establish Priorities, ISO 9000, Industry Standards, Interpersonal Skills, Kronos Products, Leadership, Lift/Move 25 Pounds, Logistics, Maintain Compliance, Maintenance Services, Manufacturing Technology, Mentoring, Microsoft Office, Multitasking, OSHA, Operations Processes, Organizational Skills, People Management, Presentation/Verbal Skills, Printed Circuit Board (PCB), Problem Solving Skills, Project/Program Management, Quality Assurance Methodology, Records Management, Regulations, Safety Compliance, Safety Standards, Safety/Work Safety, Schedule Development, Soldering, Team Lead/Manager, Technical Leadership, Technical Recruiting, Technical Support, Time Management, Warehousing, Writing Skills
The Repair Supervisor is responsible for coordinating repair activities. This position supervises a team of repair technicians, assigns tasks, and ensures efficient and timely completion of repairs, while managing schedules, records, and optimizing operations to meet customer needs.
Duties and Responsibilities
- Assists the Branch Operations in coordinating the operations and processes of testing, repairing, and refurbishing products.
- Supervise and coordinate repair technicians to ensure timely and accurate completion of repair tasks, quality performance, safety standards, and efficient turnaround times.
- Direct the work of employees engaged in wiring, soldering, and assembling fabricated components to create subassemblies or assemblies for electrical or electronic systems.
- Engages in employee relations initiatives, promptly addressing and resolving employee concerns to maintain a positive work environment.
- Conduct thorough reviews of work orders to ensure accuracy and completeness.
- Train and mentor repair technicians, providing ongoing coaching and development opportunities to enhance technical skills and performance.
- Assisting in enhancing the performance and productivity of a department of employees within the repair operation.
- Order parts and equipment, as necessary.
- Provide the next level of support for escalated technical issues during the work shift.
- Communicate with customers to provide updates on repair status and address any concerns or issues.
- Ensure compliance with health and safety regulations, company policies, and industry standards to maintain a safe working environment for employees and visitors.
- All other duties assigned, based on the business the warehouse supports.
Required Skills and Experience
- Electronics certification.
- Experience in circuit board soldering required.
- Previous technical management/leadership experience.
- Detail-oriented and organized, with the ability to prioritize tasks and manage multiple projects simultaneously.
- Strong leadership and interpersonal skills.
- Effective communication skills, both verbal and written, with the ability to communicate technical information clearly and concisely.
- Capable problem-solving skills and decision-making capabilities, demonstrating a strategic approach with a focus on achieving results and fostering continuous improvement.
- Capacity to engage with customers in a professional manner.
- Strong computer skills, including proficiency in Microsoft Office.
- Knowledge of ISO 9000 Quality Systems.
Preferred Skills and Experience
- Previous experience working in a high-volume distribution, manufacturing, technical service (i.e. testing and repair) or forward logistics operation a plus.
- Experience working with UKG and Kronos.
- Experience in supervising temporary staff.
- General knowledge of OSHA Standards.
Educational Requirements
- Associate degree preferred or equivalent work experience
Benefits
PEAK's benefit offerings available for our associates include medical, dental, vision, Flexible Spending Account (FSA), Dependent Care Savings Account (DCA), and 401K plan. PEAK believes that taking care of our team is essential for success and we are proud to provide benefits that enhance both your well-being and your future. Additionally, our associates may be eligible for Paid Sick Leave as required by Federal, State, or local laws.
Equal Opportunity Employer (EEO)
PEAK Technical Staffing is committed to creating a diverse and inclusive environment and is proud to be an Equal Opportunity Employer. PEAK does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or veteran status, or any other characteristic protected by applicable law. All employment decisions are made based on qualifications, merit, and business need. We encourage all individuals to apply.
Americans Disabilities Act (ADA)
The physical and mental requirements described in this job description are representative of those that must be met by an employee to successfully perform the essential functions of the position. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions. Must be able to perform the essential physical functions of the position, including sitting, standing, walking, stooping, kneeling, and lifting up to 25 pounds, with or without reasonable accommodation.
Candidate Privacy
To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://peaktechnical.com/privacy-policy/ and https://peaktechnical.com/ca-residents-privacy-rights/
AI Recruiting Disclosure
We use AI-assisted tools to help review applications and compare your experience to job requirements, but all hiring decisions are made by human recruiters. You may request a human-only process or opt out of automated communication at any time. Required notices and our latest bias audit are available on our website: www.peaktechnical.com/ai-disclosure.