Repair & Shop Supervisor

Company: FJ Nugent

About Us:

F. J. Nugent & Associates Inc. is a full service Manufacturer's Representative organization serving the water and wastewater industry. Started in 1996, by Fred Nugent, our firm was founded on the belief that superior customer service and high quality products produce satisfied customers.

We offer our clients and principals a wide range of product knowledge and industry contacts. Our combined product knowledge ranges from pumps and valves to hazardous waste and wastewater process equipment.

F.J. Nugent & Associates Inc. represents a variety of pumps, including submersible sewage and positive displacement pumps, lime slaking equipment, odor control equipment and also remote monitoring and level control equipment.

Website: https://nugentco.com/

Summary

The Repair & Shop Supervisor serves as an ambassador for the Company and is responsible for maintaining flow and objectives of the service department. This person will answer service calls, emails and schedule repair work. Involves working with other coordinators and the Shop Manager to ensure efficiency and accuracy and maintain repair schedules.

Duties/Responsibilities

• Answering customer calls and emails.
• Resolving customer issues and inquiries in a timely manner
• Creating estimates for equipment repairs
• Order repair materials as required depending on scope and need of each job
• Following up on repair part orders to ensure timely service to customers
• Follow up with Sales on customer approvals for any needed repairs
• Supervises a group of shop employees and oversees their day-to-day activities to ensure efficient repair operations.
• Performs other duties as assigned by manager.

Competencies

• Strong problem-solving skills.
• Must be detail oriented.
• Ability to maintain composure in a fast-paced environment.
• Strong Customer service and consultative skills.
• Able to work with a team environment.
• Strong work ethic.
• Technical/mechanical background is a plus.
• Excellent verbal and written communication skills, with proven ability to clearly communicate with customers.
• Excellent organizational skills.
• Excellent time management skills, with proven ability to meet deadlines.
• Proficient with Microsoft Office Suite and/or related software.
• Positive attitude and desire to grow an existing sales & service business.

Work Environment

• This job operates primarily in an office environment on the company site with some interaction with a warehouse/shipping environment.

Physical Demands

• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
• While performing the duties of this job, the employee is regularly required to talk or hear. Specific vision abilities required by this job include close vision and ability to adjust focus. This will also require the ability to lift up to 50 pounds.

Position Type/Expected Hours of Work

• This is a full-time position. Days and hours of work are Monday through Friday, hours as needed.

Required Education and Experience

• High School Diploma/GED
• 2+ years in mechanical environment.

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Why Build a Career with Us?

Everyone's an Owner of the Company: Because every team member contributes to Flow Control Group's success, everyone has the benefits of ownership! Flow Control Group has a broad-based employee ownership program extended to every employee within our portfolio companies.

Competitive Benefits: Enjoy an attractive benefits package that includes Medical, Dental and Vision insurance (among other plans), competitive 401(k) matching program, career growth opportunities, employee referral program, paid time off and holidays, as well as parental leave.

Training: FCG University learning and training platform available to all employees offering over 80k courses.

Career Growth Opportunities: At Flow Control Group, we are committed to your professional development. With a vast network of over 100 brands across North America, we provide unparalleled opportunities for growth and advancement. Whether youre just starting your career or looking to take it to the next level, we offer custom training programs, mentorship, and a supportive environment to help you achieve your goals. Join us and be part of a dynamic team where your contributions make a real impact.

Equal Opportunity Employer: Flow Control Group is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or any other legally protected characteristics.