Repair Product Supervisor/Manager

We are a leading company in the wireless broadband communications industry looking for talented professionals with a winning attitude.

Job Description

Key Responsibilities

• Manage repair projects from quote acceptance through final delivery.
• Develop project schedules, budgets, and resource plans.
• Coordinate with engineering, operations, procurement, quality, and logistics teams to ensure project milestones are achieved.
• Monitor project progress and provide regular status updates to customers and management.
• Review repair scopes, technical documentation, and customer requirements.
• Identify project risks and implement corrective actions to minimize delays or cost overruns.
• Ensure compliance with company procedures, safety standards, and regulatory requirements.
• Manage subcontractors and third-party vendors.
• Track project costs, labor hours, and material usage to maintain profitability.
• Lead project meetings and maintain accurate project documentation.
• Support continuous improvement initiatives to improve efficiency and customer satisfaction.
• Resolve customer concerns and escalate critical issues when necessary.

Qualifications

• Bachelor's degree in Business, Engineering, Project Management, or a related field preferred.
• 3-7 years of experience in project management, repair operations, manufacturing, maintenance, or industrial services.
• Strong understanding of repair processes, scheduling, and operational workflows.
• Experience managing multiple projects simultaneously in a fast-paced environment.
• Proficiency in Microsoft Office Suite.
• PMP certification preferred, but not required.
• Excellent communication, organizational, and problem-solving skills.

Required Skills

• Project planning and coordination
• Budget and cost management
• Customer relationship management
• Technical document review
• Vendor and subcontractor management
• Time management and prioritization
• Leadership and team collaboration
• Mandarin proficiency preferred, but not required

Working Conditions

• Remote position.
• Requires daily travel to customer/supplier repair facilities.
• Some early morning and late evening meetings required.
• Ability to work under deadlines and manage changing priorities.

Performance Expectations

• Deliver projects on time and within budget.
• Maintain high customer satisfaction ratings.
• Minimize project delays and rework.
• Ensure accurate reporting and documentation.

Education

Bachelor

Work Experience

Language

Skills

Business Process Improvements, Business Process Improvements, Change Management, Continual Improvement Process, Cross-Functional Project Management, Defining Roles And Responsibilities, Demand Forecasting, Employee Engagement, Employee Motivation, Employee Performance Evaluations, Escalation Management, Functional Management, KPI Reporting, Operational Excellence, People Management, Performance Reports, Project Collaboration, Project Management, Root Cause Analysis (RCA), Staff Planning, Standard Operating Procedure (SOP), Strategic Analysis, Supply Chain Risk Assessment, Task Management, Team Leadership {+ 1 more}