Repair Operations Coordinator

• The Repair Coordinator is responsible for billing, packaging, and shipping customer owned two-way radio communication devices within a depot environment.
• This role requires a highly organized, detail-oriented individual who can manage multiple priorities while maintaining accuracy and meeting service level expectations.
• The ideal candidate is self-motivated, goal oriented, and committed to delivering exceptional customer service aligned with ISO9001 standards and organizational objectives.
• Strong collaboration across FTC teams, service arms, and customer interactions is essential.

KEY RESPONSIBILITIES:

• Bill, package, and ship communication devices for repair services
• Process customer equipment with a high degree of accuracy and efficiency
• Maintain detailed records and ensure compliance with service level requirements
• Collaborate with FTC teams, service groups, and customers professionally
• Communicate status updates, issues, and resolutions clearly
• Prioritize tasks effectively in a high volume, fast paced environment
• Support customer satisfaction through timely processing and quality execution
• Adapt to workload changes and support overtime needs when required

MAIN RESPONSIBILITIES:

• Proficiency in Google Suite and Microsoft Excel
• Typing speed of at least 30 WPM
• Ability to lift up to 35 lbs
• Strong written and verbal communication skills
• Organizational skills and multitasking ability
• Customer service experience
• Team collaboration
• Ability to work in a fast-paced environment under time constraints
• Follow detailed work instructions
• Accountability and reliability
• Positive attitude under pressure
• Individual contributor and team player
• Strong work ethic and problem-solving skills

CORE COMPETENCIES:

• Attention to detail and accuracy
• Strong organizational and multitasking ability
• Professional communication and interpersonal skills
• Problem solving and adaptability
• Time management in deadline driven environments