Highlights
This role requires a highly organized, detail oriented individual who can manage multiple priorities while maintaining accuracy and meeting service level expectations. The Repair Coordinator is responsible for billing, packaging, and shipping customer owned two way radio communication devices within a depot environment.
Numbers & Facts
| Location | Lanham, MD |
Description
Position: Customer Service
Duration: 6 + Months Contract
Location: Lanham, MD
8:30 AM 5:00 PM
Job Description:
Position Summary
The Repair Coordinator is responsible for billing, packaging, and shipping customer owned two way radio communication devices within a depot environment. This role requires a highly organized, detail oriented individual who can manage multiple priorities while maintaining accuracy and meeting service level expectations.
The ideal candidate is self motivated, goal oriented, and committed to delivering exceptional customer service aligned with ISO9001 standards and organizational objectives. Strong collaboration across FTC teams, service arms, and customer interactions is essential.
Key Responsibilities
Bill, package, and ship communication devices for repair services
Process customer equipment with a high degree of accuracy and efficiency
Maintain detailed records and ensure compliance with service level requirements
Collaborate with FTC teams, service groups, and customers professionally
Communicate status updates, issues, and resolutions clearly
Prioritize tasks effectively in a high volume, fast paced environment
Support customer satisfaction through timely processing and quality execution
Adapt to workload changes and support overtime needs when required
Core Competencies
Attention to detail and accuracy
Strong organizational and multitasking ability
Professional communication and interpersonal skills
Problem solving and adaptability
Time management in deadline driven environments
Required Qualifications & Skills
Typing speed of at least 30 WPM
Strong written and verbal communication skills
Experience with billing, packaging, and shipping processes
Ability to manage multiple tasks while maintaining accuracy
Proficiency in Google Suite and Microsoft Excel
Ability to quickly learn new systems and processes
Ability to work both independently and within a team environment
Comfortable working in fast paced, time sensitive environments
Ability to lift up to 30 lbs
Work Environment
Depot service environment
Fast paced with high volume workflow
Collaborative team structure with cross functional interaction
Duration: 6 + Months Contract
Location: Lanham, MD
8:30 AM 5:00 PM
Job Description:
Position Summary
The Repair Coordinator is responsible for billing, packaging, and shipping customer owned two way radio communication devices within a depot environment. This role requires a highly organized, detail oriented individual who can manage multiple priorities while maintaining accuracy and meeting service level expectations.
The ideal candidate is self motivated, goal oriented, and committed to delivering exceptional customer service aligned with ISO9001 standards and organizational objectives. Strong collaboration across FTC teams, service arms, and customer interactions is essential.
Key Responsibilities Bill, package, and ship communication devices for repair services Process customer equipment with a high degree of accuracy and efficiency Maintain detailed records and ensure compliance with service level requirements Collaborate with FTC teams, service groups, and customers professionally Communicate status updates, issues, and resolutions clearly Prioritize tasks effectively in a high volume, fast paced environment Support customer satisfaction through timely processing and quality execution Adapt to workload changes and support overtime needs when required Core Competencies Attention to detail and accuracy Strong organizational and multitasking ability Professional communication and interpersonal skills Problem solving and adaptability Time management in deadline driven environments Required Qualifications & Skills Typing speed of at least 30 WPM Strong written and verbal communication skills Experience with billing, packaging, and shipping processes Ability to manage multiple tasks while maintaining accuracy Proficiency in Google Suite and Microsoft Excel Ability to quickly learn new systems and processes Ability to work both independently and within a team environment Comfortable working in fast paced, time sensitive environments Ability to lift up to 30 lbs Work Environment Depot service environment Fast paced with high volume workflow Collaborative team structure with cross functional interaction