Repair and Service- Sr. Customer Service Representative

Location: Portland, ME

Schedule: Monday-Friday | 8:00 AM - 4:30 PM

Are you interested in learning about industrial equipment and building a long-term career with a stable company? Whether you have hands-on mechanical experience or simply enjoy understanding how things work, this could be a great opportunity for you.

We're hiring a Repair & Service Customer Service Rep to support our Repair Service Shop in Portland, ME.

This role is ideal for someone who is mechanically inclined or someone who is motivated, and eager to learn.

We're willing to train the right person who brings strong organization skills, curiosity, and a customer-focused mindset.

What You'll Do

You'll work closely with service technicians and internal sales teams to build accurate repair and parts quotes for equipment such as:

Gearboxes

Hydraulic cylinders & power units

Process pumps

Blowers & vacuum pumps

Other industrial rotating equipment

Key responsibilities include:

Review teardown information with technicians to build detailed repair quotes

Source products from branch inventory, distribution centers, or supplier inventory

Work with third-party vendors for pricing and availability

Follow up on open vendor quotes to ensure timely turnaround

Send completed quotes to internal sales for customer submission

Partner with Account Representatives to ensure customer satisfaction

What We're Looking For

Mechanical aptitude or a strong interest in learning industrial products and repair processes

Ability or willingness to learn to interpret schematics and mechanical parts

Strong organizational and follow-up skills

Strong attention to detail and communication skills

Comfortable coordinating with vendors and internal teams

Industrial distribution or repair experience is a plus

Why Join Us?

Stable, growing industrial distribution company

Collaborative, team-oriented work environment

Empowered role with autonomy and trust

Consistent Monday-Friday schedule supporting work-life balance

Long-term career growth and advancement opportunities

If you enjoy solving mechanical problems and want a professional office environment with a solid team - apply today!

Not the right fit? Let us know you're interested in a future opportunity by joining our Talent Community on jobs.genpt.com or create an account to set up email alerts as new job postings become available that meet your interest!

GPC conducts its business without regard to sex, race, creed, color, religion, marital status, national origin, citizenship status, age, pregnancy, sexual orientation, gender identity or expression, genetic information, disability, military status, status as a veteran, or any other protected characteristic. GPC's policy is to recruit, hire, train, promote, assign, transfer and terminate employees based on their own ability, achievement, experience and conduct and other legitimate business reasons.