Key Responsibilities:
Customer Service & Communication
· Greet customers promptly and professionally.
· Provide regular status updates via phone, text, or email.
· Address customer concerns and resolve issues efficiently.
· Ensure a smooth vehicle delivery process and review completed repairs with customers.
Vehicle Intake & Documentation
· Schedule repair appointments.
· Perform initial vehicle walkarounds with customers.
· Collect and verify insurance information and required documentation.
· Enter and maintain accurate customer and repair information in management systems.
· Upload photos and supporting documents as needed.
Insurance & Administrative Support
· Communicate with insurance adjusters regarding supplements and approvals.
· Assist in processing claims and coordinating rental vehicles.
· Prepare repair orders, invoices, and final paperwork.
· Collect payments and explain charges clearly to customers.
Coordination & Workflow Support
· Work closely with estimators and production staff to track repair progress.
· Ensure all required authorizations are obtained before repairs begin.
· Maintain organized records for compliance and quality control.
Required Qualifications
· High school diploma or equivalent.
· 1â3 years of customer service experience
· Strong communication and interpersonal skills.
· Proficiency with computer systems and management software.
· Ability to multitask in a fast-paced environment.
Key Skills & Competencies
· Excellent verbal and written communication
· Strong organizational skills
· Problem-solving ability
· Attention to detail
· Professional appearance and demeanor
· Customer-focused mindset
Work Environment
· Collision repair facility setting.
· Frequent interaction with customers in person and by phone.
· May involve extended periods of standing or computer use.