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Rep. I, Customer Support N01 Rep. I, Customer Support N01

Sunrise Systems Inc

  • Bethelehem, PA
  • 2 days ago

    Highlights

    Coordinate with internal departments such as Order Fulfilment, Planning, Manufacturing, Finance and Shipping to ensure timely delivery for customer orders and information related to their requests. PURPOSE/SUMMARY As a Customer Service Representative, you will serve as a key contact and liaison for customers, both internal and external, to ensure their total satisfaction.

    Numbers & Facts

    LocationBethelehem, PA
    IndustryStaffing/Employment Agencies
    Company Size100 to 499 employees
    Year Founded1990
    Websitehttp://www.sunrisesys.com/

    Description

    Job Title: Customer Support Rep
    Location: Bethlehem, PA 18105 
    Duration: 6 Months
     
    Note: This role is 100% onsite for training and will eventually go hybrid. The ideal candidate will be experience with order processing in SAP. Salesforce exp is a huge plus. THIS IS NOT A REMOTE ROLE.

    Responsibilities
    PURPOSE/SUMMARY
    • As a Customer Service Representative, you will serve as a key contact and liaison for customers, both internal and external, to ensure their total satisfaction. You will interact with customers on an ongoing basis, entering orders, handling requests and providing support needed in a timely, professional and courteous manner. This role is responsible to act as the voice of the customers to determine how Client can best satisfy their equipment needs.
    PRIMARY DUTIES AND RESPONSIBILITIES
    • Work with all levels of customers to assist them with their request for Client products.
    • Process transactions including Sales Orders with attention to detail and very high accuracy rate.
    • Maintain CRM system with accurate information.
    • Coordinate with internal departments such as Order Fulfilment, Planning, Manufacturing, Finance and Shipping to ensure timely delivery for customer orders and information related to their requests.
    • Follow up on all transactions to ensure your customer’s request is fulfilled in timely manner.
    • Show an understanding of the complete order process acting on each part with urgency and professionalism. Taking a proactive approach to resolution of any issues.
    • Provide professional phone support on incoming and outgoing calls with customer centricity.
    • Meet personal/customer service team KPIs on daily/weekly/monthly basis
    • Ability to work independently and problem solve
    • Work on special projects as necessary.
    Education
    • High school diploma or GED equivalent required.
    Experience
    • 3 –5 years in a business environment. Previous customer service experience preferred.
    Skills
    REQUIRED QUALIFICATIONS
    • Excellent customer service skills with enthusiasm and tact both in writing and over the phone.
    • Ability to multitask, organize and prioritize tasks.
    • Familiarity with ERP and CRM systems and practices.
    • Strong knowledge of Microsoft Outlook Applications.
    • Strong work ethic and attention to detail.
    • Positive outlook with the ability to promote teamwork and good working relationships.
    PREFERRED QUALIFICATIONS
    • SAP ERP and Salesforce CRM system knowledge.
    PHYSICAL DEMANDS (e.g., expectations of such items as weight needed to move or lift)
    0 Frequently Lift/Carry 25 lbs
    0 Bend/Stoop/Kneel 2 hrs a day
    0 Frequently Push/Pull 50+ lbs
    0 Microscope/Fine close work 8 hrs a day
    1 Stand/Sit/Walk 8 hrs a day
    0 Dexterity required
    1 Vision requirements correctable to 20/20 vision 0 Operate moving vehicles
    0 Other
     
    Ghouse: Ghouse.M@sunrisesys.com | (732) 395-4372 | URL: www.sunrisesys.com

    About Company

    Sunrise Systems was founded in 1990 with a clear vision to deliver world-class staffing service solutions in all labor categories, including IT consulting and solutions; all with the commitment to provide service that exceeds expectations and become the most trusted name in the industry. More than two and a half decades later, we pride ourselves on being at the forefront of the staffing industry. Combining our deep industry expertise, insights, and global resources, we have partnered with our clients to connect them with top professionals across several different industries.

    We provide cost-effective Managed Staffing Solutions, Information Technology and Information Technology Consulting Services to several Fortune 500 companies and U.S. Government agencies. We provide our clients with flexible engagement models and customized products that are budget and time specific. Understanding the challenges that every business faces, we offer our services either on-site at the clients' site or from one of our globally distributed technology centers. Our onshore and offshore development capabilities ensure that we excel at meeting customer requirements every single time.

    Our collective business experience spans over two and a half decades and ranges from:

    • Business, management, and technical fields
    • Information technology consulting and software solutions.
    • Providing strategic support for the development and long-term growth of new business ventures across several industries including but not limited to; accounting, banking, finance, and recruitment.
    • Motivating technology staff and establishing partnerships with Fortune 500 companies

    Sunrise Systems has a vast range of competence in:

    • Design, development, and support of cloud-based solutions from simple to highly complexed
    • Database administration of multi-platform applications, complex databases, and web-based environments that include all aspects of installation, planning, maintenance, and monitoring.
    • Data processing and data migration
    • Application re-engineering and platform migration
    • Working with the Information Systems and end-user communities at all levels to resolve issues and establish consensus.

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