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Rep 2, Customer Care
- Location: Franklin Lakes, New Jersey 07417
- Work model: On-site
- Posted Yesterday
- Job ID: JPC - 211618
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Job Description
Job Summary: Field Action Operations Support Coordinator
Location: Onsite - 1 Becton Dr, Franklin Lakes NJ
Schedule: M-F, 8:30am-5pm | Contractor | Up to $42/hr
About the Role
Join a dynamic, regulated industry leader supporting medical device Field Action and Recall operations. As a Field Action Operations Support Coordinator, you'll drive critical customer communications and play a key role in ensuring patient safety and compliance. This position offers hands-on experience in a collaborative office environment with the potential for career advancement in healthcare operations or regulatory affairs.
Responsibilities
- Prepare and assemble Field Action/Recall customer communications, including printing letters and shipping labels, and managing mail-outs.
- Conduct outbound calls to verify customer receipt and acknowledgment of notifications.
- Respond to, triage, and route customer inquiries efficiently, minimizing unnecessary handoffs.
- Coordinate cross-departmental communication to facilitate timely issue resolution.
- Navigate large hospital, medical facility, and pharmacy organizations to identify key contacts.
- Maintain accurate, detailed records of all customer interactions and outcomes using Microsoft Excel and other systems.
- Escalate complex customer concerns to the appropriate management resource.
- Consistently follow established company policies and procedures.
- Perform other assigned duties to support business needs.
Required Skills and Experience
- Minimum high school diploma (Associate degree preferred).
- 5+ years' experience in customer service or complaint intake.
- Proficient in Microsoft Excel and Outlook.
- Strong written and verbal communication skills.
- Excellent attention to detail and accurate recordkeeping.
- Professionalism in phone and email interactions.
- Self-motivated with the ability to prioritize and manage multiple tasks.
- Reliable onsite attendance and ability to perform administrative tasks.
Preferred Skills
- Experience in regulated industries (e.g., medical devices, healthcare).
- Familiarity with quality systems such as 21 CFR Part 820, ISO 13485.
- Knowledge of Canadian medical device and drug requirements.
Benefits
- Competitive hourly rate (up to $42/hr).
- Comprehensive training provided.
- Opportunity to gain experience in a leading healthcare company.
- Exposure to regulated industry processes and compliance functions.
- Collaborative, structured office setting with regular work hours.
How to Apply
Ready to make an impact in healthcare operations? Submit your application now to join our onsite team in Franklin Lakes, NJ. We welcome detail-oriented, customer-focused professionals eager to grow in a supportive, fast-paced environment.
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Job details
Job ID JPC - 211618
Location Franklin Lakes, New Jersey, United States
Work Model On-site
Job Type Contractor
Experience 5 Years years
Industry Medical Equipment
Posted October 21, 2026
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