Rentals Supervisor

Hersheypark amusement park spans 121-acres, and welcomes guests to experience Hersheypark Happy all year long! As the largest amusement park in Pennsylvania, Hersheypark is home to more than 70 rides including 15 coasters and 20+ kiddie rides, as well as a zoo, and an entire water park.

A Hersheypark Rentals Supervisor maintains accountability for assigned location(s), including Wheelchair Rentals and Stroller Rentals. This position works in a team environment with other Wheelchair Rental and Stroller Rental Associates and Supervisors.

As a Part-Time Team Member, you will enjoy sweet perks like FREE admission and parking to Hersheypark, discounts on food & shopping, and more as soon as you receive your Employee ID!

Job Functions:

• Conduct location team shift meetings with employees, peers, and supervisors *

• Maintain a clean work area, including preparing and sweeping queue areas and work stations, ensuring walkways/paths are free of debris, and removing trash when necessary *

• Communicate with supervisor(s) regarding staffing needs. Coordinate team member break schedules and ensure compliance with Child Labor Laws *

• Complete employee training at Wheelchair Rentals and Stroller Rentals locations and ensure employees have proper training documentation

• Coach employees and administer disciplinary action when necessary

• Adhere to Guest Experience standard operating procedures and understand Wheelchair Rental and Stroller Rental job processes. Ensure the Guest Experience team is operating in a safe and efficient manner and enforce safety guidelines

• Maintain, complete, and audit proper documentation, including opening/closing checklists, training checklists, rental contracts, guest rental information, Electronic Convenience Vehicle (ECV) breakdown logs, cashier reconciliation reports, inventory tracking, and communication log updates

• Provide our guests with exceptional guest service, resolving all guest inquiries in a timely matter (including collaborating with other departments, when needed), and adhering to department and company service expectations

• Initiate positive guest interactions and maintain a thorough working knowledge of Hersheypark guest programs, including the Attraction Accessibility Program

• Participate in department leadership programs, including attending leadership development courses, trainings, and team meetings

• Work on a computer-based Point-of-Sale system while adhering to cashless handling procedures

• Communicate and work with other departments effectively to ensure the best possible experience for our guests. Assist in other areas of the Guest Experience Department as needed, including the Front Gate

• Perform other duties as assigned

Qualifications:

• Must be 18 years of age or older.

• Industry Experience - Hospitality/Tourism

• Minimum of 1 year of experience.

Knowledge, Skills, and Abilities:

• Must be comfortable with the use of electronic equipment and digital ticketing software

• Must have the ability to effectively communicate nonverbally, verbally and in writing, including delivering instructions/directions, and speaking clearly on radios and phones

• Must have the ability to remain alert and vigilant at all times

• Must be able to successfully attend and complete all department training requirements

• Embody Hershey Entertainment & Resorts company core values: Devoted to the Legacy, Selfless Spirit of Service, Team Focused, Respectful of Others

• Must be comfortable completing cashless transactions

• Must have strong conflict-resolution/problem-solving skills

• Must display a positive attitude, an eagerness to learn, and a professional image in compliance with Hershey Entertainment & Resorts guidelines

Job Demands:

• Must be able to work flexible hours, including mornings, evenings, weekends, and holidays, as well as maintain at least three (3) days of operational availability Memorial Day through Labor Day and at least one (1) weekend Day (Friday-Sunday) Labor Day through the beginning of November. Must attend required hours of leadership development training.

Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time.

Hershey Entertainment and Resorts is an Equal Opportunity Employer