Rental Operations Branch Manager- Wagner CAT Rental

Wagner Equipment Co. offers challenging career opportunities, extensive training and employee development along with an opportunity to grow your career and thrive under Wagner's reputation for excellence. We offer excellent benefits and supply you with the tools you need to maximize your potential and grow within Wagner.

Benefits include:

• Paid Time Off (PTO) Plan - Up to 96 hours of PTO in your first year + 8 company paid holidays
• Medical, dental, and vision insurance Life and AD&D InsuranceLife and AD&D Insurance
• Retirement Plans - Life and AD&D InsuranceRetirement Plans - 401K and Roth 401K, eligible employees can receive a company contribution up to 7%
• Tuition Reimbursement
• Employee Assistance Program (EAP)
• CEFCU - Employees have access to services include payroll deductions savings, accounts, loans, VISA card, and more.
• Additional Benefits include: Supplemental life Insurance, Critical Illness + Accidental Insurance, ID WatchDog and discounted employee phone plans.

The Rental Branch Manager II is responsible for the efficient and profitable operation of the assigned branch with high volume activity, direct reports and fleet responsibility. The position is expected to advise and make recommendations to the Regional Operations Manager with respect to the best interests of the company. Duties include all areas of running an independent business: personnel management, budget establishment and compliance, policy enforcement, and operations effectiveness.

Direct Reports May Include: Shop Coordinator, Rental Sales Rep., Rental Coordinator, Rental Tech Level 1, 2, 3 & Rental Field Service, Rental Transport Driver.

Pay Rate: $88,358.69- $121,493.13 annually + location differential.

Pay rate is dependent upon education & experience.

ESSENTIAL FUNCTIONS AND BASIC DUTIES

Administrative:

• Manages IRental reporting designed to adhere to and promote our 10W initiatives: On time delivery, service response time, invoice accuracy, etc.

• Provides direction for front of house operations to include showroom, rental counter, retail presence and overall customer experience.

• Participates in quarterly rental branch and counter audits

• Provides direction for the service department for compliance to unavailable fleet metrics, PDI's and general rental turn completion, etc.

• Responsibility for P/L of the assigned branches to include:

• Developing and adhering to annual budget

• Hiring and training new employees

• Ensure timely performance review and payroll functions are completed

• Supervises store purchases and processes A/P documents to ensure timely payment to vendors

• Conducts monthly branch meetings to discuss metrics, successes, coaching on customer experience and branch execution

• Completes quarterly inventories for assigned branch(s)

• Other duties as assigned by Rental Leadership.

Organizational:

• Develops a culture of "Safety First" by modeling and enforcing all safety procedures
• Sets model of professionalism by establishing good housekeeping procedures and paying attention to personal appearance
• Develops and coordinates effective work schedules for all areas of the branch to allow for the efficient operations of the branch and to accommodate emergency requests
• Creates, reviews, and maintains immediate and long term plans for proper resource utilization (facility, tooling, and equipment)
• Helps implement new processes for training and development as well as improved rental operations.
• Works with Sales and Rental Admin on incoming new inventory process
• Communicates with Credit, Service, Sales, Transportation, Rental admin and other areas as needed.

Interpersonal:

• Develops and maintains strong relationships with field and office personnel, as well as with outside customers and vendors
• Sets the model of integrity by following through with commitments, being concerned for the welfare of employees and establishing a high level of trust with customers, vendors, and employees
• Establishes regular meetings with key personnel, such as Shop Coordinator, Rental Reps, etc.
• Establishes monthly meeting times with entire branch to provide status reports and to keep the line of communication open
• Helps build a strong team by being available as a coach and mentor
• Actively shares relevant information to be more effective with our team and our customers

Sales:

• Learns and understands the products and services provided by Wagner Rents
• Communicates product and service information with customers in an effort to promote sales
• Develops and maintains relationships with all outside rental sales representatives

Technical:

• Requires advanced knowledge of the Rental Fleet and IRental platform.
• Working knowledge of Wagner Rents and Wagner Equipment Co. CRM Tools
• Beginning knowledge of basic financial reporting and analysis (Intermediate knowledge preferred)
• Ability to troubleshoot and resolve customer issues through both IRental and Cat Rental Portal

Supervisory:

• Consults with Regional Operations Manager to reach agreement on annual departmental objectives, budgetary guidelines, customer service levels, and relevant personnel activities
• Hires, trains, and directs an effective workforce that promotes high productivity while building a team that supports our company's Statement of Purpose and Principles in Practice
• Conducts performance reviews and makes salary adjustment recommendations
• Ensures employees are using company P-card responsibly
• Ensures tools and supplies are being procured and used in the most effective manner
• Reviews business reports and responds accordingly (Open POs/Open Workorders, etc.)
• Attends training regularly - this sends a strong message to your staff that learning is a continual process and everyone needs to work on their personal and professional development

Required Education and Experience:

• High School Diploma or GED
• Bachelor's degree in Business, Management, or other relevant degree preferred
• 5+ years' experience in a leadership position with management of Sale/Rental/hourly personnel. Equipment rental operation experience preferred.
• 5+ years supervisory/management experience
• 5+ years administrative/clerical experience
• 3+ years customer service experience
• 3+ years sales experience
• 3+ years technical or mechanical experience (machine service/maintenance)

Physical Demands & Competencies:

• Standing, walking, talking, sitting, use of hands & hearing

• Squatting/Kneeling

• Ability to ascend/descend ladders, stairs, etc.

• Medium work that includes lifting and/or moving objects up to 32 pounds or more

• Data Entry, telephone, reading/writing, reasoning, organizational, communication & math skills

• Safety & Product Knowledge

• Must be skilled at seeking input from, and reaching agreement with, other key managers to determine ways to tailor services, that seamlessly cross product, and service lines that support the needs of our customers.

• Intermediate knowledge of Microsoft Outlook

• Intermediate knowledge of Microsoft Excel and PowerPoint

• Basic knowledge of DBS, CRM/Sales Link, and IRental

• Advanced knowledge of Microsoft Word

Work Environment:

• Noise: Moderate
• Indoors and Outdoors

Travel Requirements:

• Up to 25%

Other Duties:

Job Offers are contingent upon all required pre-employment screenings which may include but are not limited to background checks, drug/alcohol testing, fit for duty testing, and any other job-related tests/screenings.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Requirements are representative of minimum levels of knowledge, skills and/or abilities. To perform this job successfully, the employee must possess the abilities or aptitudes to perform each duty proficiently.

Wagner Equipment Co. is an EEO/AA/Veterans/Disabled employer.