YQC Properties, a leading property management firm, is dedicated to delivering exceptional and comprehensive property management services. With a commitment to excellence, we specialize in the management of multifamily, single-family, and commercial properties. Our team of seasoned professionals is driven by a passion for real estate and a relentless pursuit of client satisfaction. We are seeking a full-time Portfolio Manager to join our growing portfolio!
DUTIES INCLUDE:
· Directly manage and supervise assistant property manager, leasing agent, and multifamily onsite property managers for assigned portfolio.
· Provide leadership, guidance, and support to portfolio team in the execution of daily tasks and responsibilities.
· Analyze market trends and competitor strategies to identify opportunities for improvement.
· Conduct regular check-ins, performance evaluations, and training sessions for team members.
· Collaborate with assistant portfolio and onsite managers to address tenant concerns, maintenance issues, and lease management effectively.
· Oversee the implementation of company strategies and initiatives at the property level.
· Analyze key performance indicators (KPIs) for each property and develop action plans for improvement.
· Align marketing and leasing strategies with overall property goals ensuring efficiency, accuracy, and compliance.
· Oversee the leasing process from inquiry to lease signing.
· Train and guide leasing agents on effective leasing techniques and customer service.
· Collaborate with onsite teams to optimize property showings and tours.
· Foster positive relationships with current and prospective tenants.
· Address tenant inquiries, concerns, and feedback related to marketing and leasing activities.
· Conduct site visits to ensure that company standards are being maintained and to address any emerging issues promptly.
· Oversee move-in and move-out processes, following up with previous tenants for final disposition to include bad debt collection.
· Oversee assistant portfolio managers with monthly collection of rent, non-compliance issues, serving of legal notices, renewal process, and notices to vacate.
· Troubleshoot operational challenges and provide innovative solutions to improve property management efficiency.
· Work closely with the HR department to handle staffing matters, including recruitment, onboarding, and disciplinary actions.
· Foster a positive and collaborative working environment among all team members to enhance overall team performance.
· Manage all property operations incompliance with all local, state, and federal laws (Fair Housing, Landlord Tenant Laws, OSHA, etc).
· Ensure compliance with company policies, procedures, and standards across all managed properties.
QUALIFICATIONS, KNOWLEDGE, SKILLS & ABILITIES REQUIRED
· High school diploma or equivalent.
· Proven performance for 5 years minimum in property management in single family, multifamily, and commercial properties a must.
· Ability to work in a fast-paced environment.
· Ability to resolve conflicts and facilitate collaboration.
· Ability to multi-task and differentiate competing priorities to optimize efficiency.
· Approximately 80% in the office environment using computer and phone.
· Approximately 20% outside of office to include: inspect property grounds, including apartments, building structure, landscaping, and signage which may require the ability to climb stairs, ladders, and maneuver walkways.
· Consistently demonstrate excellent customer service skills and professional development
· Knowledge of preventive maintenance preferred.
· Working knowledge of leasing practices
· Excellent verbal and written communication skills, marketing and negotiation skills
· Comply with all Fair Housing & Equal Housing Opportunity requirements.
· Comply with appropriate state landlord/tenant statutes.
· Must own a dependable vehicle and have a valid driver’s license. Will be required to drive in Washington and/or Oregon.