| Location | Indianapolis, IN |
Compliance Processing: Review and process license renewal and reinstatement applications for resident and non-resident insurance producers, consultants, and agencies.
Background Evaluation: Analyze civil, criminal, and administrative background documents to assess applicant eligibility and determine compliance with statutory laws and regulations.
Disqualification Verification: Collaborate with enforcement divisions and regulatory partners to investigate and verify potential disciplinary actions or record discrepancies.
Reinstatement Tracking: Guide candidates through the license reinstatement process for expired credentials, manage reinstatement waiver forms, and track candidate progress through required examinations.
Continuing Education Governance: Review and process continuing education (CE) due-date extension requests and retirement exemption forms in coordination with management.
Database & Portal Utilization: Leverage industry licensing platforms, regulatory tracking databases, and background search tools to audit and vet renewal submissions.
Vendor & System Troubleshooting: Partner with licensing software vendors and system administrators to troubleshoot platform errors, address technical concerns, and implement process improvements.
Web Content Maintenance: Maintain and update department licensing renewal and reinstatement web pages to ensure accurate, up-to-date public guidance.
Customer Service & Advisement: Manage all inbound communications with internal and external stakeholders, providing clear guidance on licensing requirements, renewal statuses, and compliance policies.
Administrative Support: Provide backup administrative or reception support as needed to ensure smooth office operations.
Experience: Professional background in administrative coordination, regulatory compliance, licensing, or insurance operations.
Regulatory Acumen: Strong working knowledge of insurance laws, licensing structures, and regulatory compliance standards.
Technical Proficiency: Proficiency in database navigation, case management systems, and Microsoft Office Suite (Word, Excel, Outlook).
Communication Skills: Exceptional interpersonal, written, and verbal communication skills with a customer-centric approach to handling public inquiries and sensitive records.
Organizational Skills: High attention to detail, strong multi-tasking capabilities, and the ability to independently manage application pipelines and tracking spreadsheets.