Overview
After the submission of your application, you will receive an email with instructions to complete a series of assessments through our online platform, Harver. Completing this AI-powered assessment is required for prompt consideration of your application, as it serves as the initial screening in our employment process.
Candidates hired for work-from-home positions will receive company-issued equipment. Additional details regarding equipment policies and procedures will be provided during the interview and onboarding process.
Work Location: This is a remote/work from home position for CST/MST zones.
Compensation: $15-16/hour + Monthly Commission Bonus Structure
Build Your Future! Come join our thriving team as a Remote Call Center Representative! We are seeking ambitious, self-motivated and driven people just like you for a rewarding career in the customer service arena.
Why should you consider TSI ?
- Work from home
- Paid training
- Team-oriented work environment
- Growth opportunity
- Generous bonus opportunity
- Comprehensive benefits package available: including medical, dental and vision, 401k retirement plan with employer matching, paid time off and paid holidays!
Responsibilities
- Communicating with consumers by telephone, approving written correspondence, and attempting to bring resolution to unpaid accounts
- Providing thorough, efficient, and accurate account updates on computer files for each call made or received
- Skip tracing to locate consumer contact information
- Counseling delinquent consumers to assist in finding funds to meet their payment obligations
- Complying with and staying up-to-date on all applicable Federal, State, and Local laws and regulations relating to job duties
- Complying with and staying up-to-date on all TSI policies and procedures
- Maintaining knowledge of functional areas, company policies, and procedures
- Providing feedback to management concerning possible problems or areas of improvement
- Making recommendations to implement improved processes
- Performing other duties as assigned by management
Qualifications
- High levels of ambition, keen to grow their career
- Experience with collections, customer service, sales, retail or just the motivation to learn a new skill
- A positive, friendly, demeanor who finds joy in everyday
- Strong communication skills
- Proficient computer skills
- The ability to work and prioritize independently