Remote Support Consultant

About the Role

We are seeking dependable, service-oriented individuals to join our remote team as Remote Support Consultants. In this role, you will assist clients with vacation-related planning by researching suitable options, organizing requested services, and helping keep important details accurate and on schedule.

This opportunity is a good fit for individuals who enjoy helping others, working independently, solving routine issues, and managing information in a virtual environment. Previous travel-industry experience is not required. Training and ongoing educational resources are provided.

Key Responsibilities

• Gather information about each client's destination preferences, travel dates, budget, interests, and special requests.
• Research hotels, resorts, cruises, transportation, tours, excursions, activities, and other vacation services through approved resources.
• Support the coordination of selected arrangements and keep reservation details, confirmations, schedules, and itinerary information organized.
• Assist clients by answering routine questions, communicating updates, following up on pending items, and helping with standard changes or requests.
• Review information for accuracy, monitor important dates, maintain organized client records, and continue developing destination and supplier knowledge.

What We Offer

• Fully remote opportunity with flexible part-time and full-time scheduling
• Beginner-friendly onboarding and structured training
• No previous professional travel experience required
• Continued team guidance and access to educational resources
• Supplier and destination learning opportunities
• Opportunities to build customer support, communication, research, and coordination skills
• Professional development and potential growth opportunities
• Performance-based incentives and recognition opportunities
• Qualifying travel discounts and industry-related benefits
• Supportive virtual team environment

Qualifications

• Strong written and verbal communication skills
• Professional and service-focused approach
• Good organization and attention to detail
• Ability to manage multiple client requests and responsibilities
• Comfortable researching information and reviewing different options
• Willingness to learn digital platforms, online tools, and supplier resources
• Reliable follow-through and effective time-management skills
• Adaptable and resourceful when client needs or priorities change
• Self-motivated and comfortable working independently
• Basic computer proficiency and dependable internet access
• Must be at least 18 years of age
• Must reside in the United States, United Kingdom, Spain, Australia, Mexico, or another qualifying country