Remote Quality Manager

While an hourly range is posted for this position, an eventual hourly rate is determined by a comprehensive salary analysis which considers multiple factors including but not limited to: job-related knowledge, skills and qualifications, education and experience as compared to others in the organization doing substantially similar work, if applicable, and market and business considerations. Facilitate the formal transition to steady-state Operations at the conclusion of hypercare, ensuring monitoring, reporting, service oversight, and outstanding action items have clear ownership and are successfully transferred to the Operations Lead.

JOB TITLE: Quality Manager
JOB LOCATION: Remote
WAGE RANGE*: $48hr to $50hr
JOB NUMBER: 26-01392

REQUIRED EXPERIENCE:

Nine or more years of support services, project, or program experience
Oversee operations service delivery
Provides delivery assurance and operational readiness oversight, ensuring solutions are operationally ready, supportable, and aligned with established quality expectations.

JOB DESCRIPTION

Oversee operations service delivery on small to medium sized accounts to ensure that products, offerings, and services are delivered in accordance with agreed upon business solution goals and objectives. The Advisor Delivery Specialist for the Californica Population Health Management Solution will be responsible for ensuring seamless transitions from implementation activities to operations activities.

Your role in our mission

• Lead delivery assurance and operational readiness activities for the PHM program, ensuring a seamless transition of new and enhanced capabilities from Product and Delivery teams into Operations.
• Partner across Product, Delivery, Quality Assurance, technical, and Operations teams to establish readiness criteria, identify gaps and risks, and drive activities required for successful operational handoff.
• Coordinate and oversee hypercare readiness and execution, ensuring processes, documentation, knowledge transfer, monitoring, reporting, escalation paths, and support procedures are established and effective.
• Provides delivery assurance and operational readiness oversight, ensuring solutions are operationally ready, supportable, and aligned with established quality expectations.
• Track and communicate delivery and operational readiness status, risks, dependencies, and corrective actions to program leadership and key stakeholders.
• Facilitate the formal transition to steady-state Operations at the conclusion of hypercare, ensuring monitoring, reporting, service oversight, and outstanding action items have clear ownership and are successfully transferred to the Operations Lead.
• Works with the project's Quality team to Identify and lead service improvements to increase customer satisfaction. Oversees and ensures delivery of projects meet client and company expectations and needs.
• Provides leadership and work guidance to less experienced personnel
• Escalates issue resolution as needed to ensure client and leadership satisfaction.

 

What we're looking for

• Bachelor's degree or equivalent combination of education and experience
• Bachelor's degree in business administration, engineering, information systems or related field preferred
• Excellent communication and collaboration skills to interact with various stakeholders.
• Nine or more years of support services, project, or program experience
• Experience working with the technology industry
• Experience working with company products and operating systems

 

Equal opportunity employer as to all protected groups, including protected veterans and individuals with disabilities

* While an hourly range is posted for this position, an eventual hourly rate is determined by a comprehensive salary analysis which considers multiple factors including but not limited to: job-related knowledge, skills and qualifications, education and experience as compared to others in the organization doing substantially similar work, if applicable, and market and business considerations. Benefits offered include medical, dental and vision benefits; dependent care flexible spending account; 401(k) plan; voluntary life/short term disability/whole life/term life/accident and critical illness coverage; employee assistance program; sick leave in accordance with regulation. Benefits may be subject to generally applicable eligibility, waiting period, contribution, and other requirements and conditions. Benefits offered are in accordance with applicable federal, state, and local laws and subject to change at TCM's discretion.

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