| Location | Frisco, TX (Remote) |
Pay: $18.00 per hour
Location: Remote
Work Arrangement: Work from Home
Technology Requirement: BYOD, Bring Your Own Device
Are you an experienced healthcare professional who understands insurance benefits, medical claims, prior authorizations, reimbursement, or patient access services? We are seeking a Patient Access Specialist, PAS to provide critical support to patients, healthcare providers, and caregivers participating in manufacturer-sponsored patient support programs.
This is a remote opportunity for a highly organized, self-motivated professional who can confidently navigate healthcare coverage issues while delivering an exceptional patient and provider experience.
As a Patient Access Specialist, you will help patients and providers navigate healthcare benefits, reimbursement, and access-related processes. Responsibilities may include:
Provide advanced support to patients, healthcare providers, and caregivers
Assist with medical billing and coding inquiries
Provide claims assistance, tracking, and submission support
Assist with prior authorizations and authorization tracking
Coordinate insurance benefits
Communicate benefit verification results
Conduct patient welcome calls
Research alternative coverage options
Assist with appeals and denied claims
Complete patient intakes and report adverse events as directed
Research payer trends, reimbursement delays, billing denials, claim denials, pricing errors, and payment issues
Process correspondence accurately and efficiently
Coordinate with internal and external service providers to ensure established Service Level Agreements, SLAs, are met
Maintain strict confidentiality of patient-sensitive information
Work independently from assigned phone and system queues
Analyze moderately complex issues and determine appropriate action using established procedures
Assist with additional patient support services, including benefit verifications and Patient Assistance Program, PAP, determinations
High school diploma or GED required
4+ years of directly related, progressively responsible experience, or an equivalent combination of education and experience
A two-year degree may substitute for two years of the experience requirement
A four-year degree may substitute for four years of the experience requirement
Strong verbal and written communication skills
Advanced organizational skills and attention to detail
Strong interpersonal and relationship-building abilities
Strong mathematical skills and basic analytical abilities
Ability to work independently in a structured, queue-based remote environment
Ability to follow established policies, procedures, and productivity expectations
Proficiency with Microsoft Excel, Outlook, and Word
Candidates with knowledge or experience in the following areas are strongly encouraged to apply:
Patient access or patient support services
Health insurance benefits
Benefit verification
Medical claims
Prior authorizations
Appeals and denials
Medical billing and coding
Coordination of benefits
Healthcare reimbursement
Pharmacy operations
Patient Assistance Programs, PAP
Healthcare or pharmaceutical customer service
This is a BYOD, Bring Your Own Device, remote position. Candidates must be prepared to use their own compatible equipment to perform the essential functions of the role.
Because this position handles patient-sensitive information and requires frequent communication with patients and healthcare professionals, candidates should have a professional, quiet, and distraction-controlled workspace appropriate for handling confidential healthcare-related conversations.
This is primarily a sedentary, computer-based position. Candidates should be comfortable:
Spending 75% or more of the workday working directly on a computer
Performing repetitive computer and keyboard functions
Communicating regularly by phone and electronically
Maintaining visual focus for extended periods
Managing multiple priorities and deadlines
Handling challenging or stressful situations professionally
If you have experience with patient access, insurance benefits, medical claims, prior authorizations, reimbursement, or healthcare customer service and are looking for an opportunity to work remotely while helping patients navigate complex healthcare processes, we want to hear from you.
Apply today for consideration for this Remote Patient Access Specialist opportunity!
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