Careerscape is recruiting on behalf of our client, a growing technology-forward organization, for a Remote IT Support Specialist based in the Austin, Texas area. This is an excellent entry point into the IT field, offering hands-on exposure to modern tools, real user problems, and a clear path toward systems administration, security, or cloud roles.
The day-to-day is a steady mix of answering support tickets, walking colleagues through fixes over chat or video, and setting up devices and accounts. You'll thrive here if you are patient, curious, and enjoy explaining technical topics in plain language. Self-starters who stay organized while working independently from home will do especially well.
Responsibilities
- Respond to help desk tickets, chat, and phone requests from employees in a timely, friendly manner
- Diagnose and resolve hardware, software, network, and connectivity issues remotely
- Set up, configure, and ship laptops and peripherals for new hires
- Create and manage user accounts, permissions, and password resets in Microsoft 365 and Active Directory
- Install, update, and troubleshoot applications and operating systems on Windows and macOS
- Support VPN, multi-factor authentication, and secure remote access for distributed staff
- Document issues, solutions, and procedures in the ticketing system and knowledge base
- Escalate complex problems to senior engineers with clear notes and context
- Help maintain an accurate inventory of company devices and licenses
- Follow security best practices and flag potential phishing or policy concerns
Requirements
- High school diploma or equivalent; associate or bachelor's degree in IT or a related field preferred
- 6 months or more of help desk, IT internship, or technical support experience, including academic or personal projects
- Working knowledge of Windows and macOS troubleshooting
- Familiarity with Microsoft 365, Google Workspace, or similar cloud tools
- Basic understanding of networking concepts such as DNS, DHCP, Wi-Fi, and VPN
- Strong written and verbal communication skills
- Ability to manage multiple tickets and prioritize in a fast-paced environment
- Reliable high-speed internet and a quiet home workspace
- CompTIA A+ or similar certification a plus
Benefits
- Medical, dental, and vision insurance
- 401(k) with company match
- Generous paid time off and paid holidays
- Fully remote work with flexible scheduling options
- Home office equipment provided or stipend offered
- Monthly internet and phone reimbursement
- Paid certification and training opportunities
- Clear career growth path within IT
- Virtual team events and a supportive, collaborative culture