Remote Intake Coordinator (Healthcare / Patient Referral Processing

Job Posting — Care Coordinator (100% Remote)

Pay Rate: $20.00/hr (W2)
Schedule: 40 hrs/week
Location: 100% Remote (U.S. residents eligible)
Shift Window: Must be able to work any assigned 8-hour shift between 7:00 AM–7:00 PM CST
Training Schedule: 8:00 AM–5:00 PM CST for approximately 4–6 weeks (virtual attendance required)
Contract End Date (current): March 31, 2027

About the Role

Supports specialty pharmaceutical manufacturers by helping improve patient access, provider confidence, and overall patient experience. As a Care Coordinator, you will guide patients through their journey by creating and processing referrals/applications, providing status updates, and ensuring accurate documentation in a centralized CRM platform.

Key Responsibilities

Create and complete accurate referrals and applications in a centralized customer relationship management (CRM) system
Resolve patient questions and concerns regarding patient journey status
Enter clear, detailed, accurate documentation in proprietary systems while speaking with patients by phone
Make outbound calls for patient follow-ups and confirmations
Communicate with referral sources (including healthcare provider offices) to process new applicants
Steward patient accounts from initial contact through final approval/denial
Maintain a patient-centered experience by using empathy, conversation control, and education

Required Qualifications

High school diploma/GED
2–4 years of customer-facing experience and/or training (or equivalent combination of education and experience)
Ability to multitask across multiple software programs while speaking with patients and/or healthcare staff
Ability to type 40 WPM minimum
Strong Microsoft Office skills (Microsoft 365)
Comfortable using video conferencing tools (e.g., Microsoft Teams, Zoom) and being on video as required
Strong written and verbal communication skills with high attention to detail
Reliable, independent worker with strong time management and ability to work in a high-volume environment
Strict adherence to attendance policies and performance/quality standards
Preferred:

Call center/customer service environment experience
Knowledge of insurance billing methods and/or general pharmacy operations (plus)

Remote Work Requirements (Must Meet)

Dedicated, quiet, private, distraction-free workspace
Secure high-speed broadband internet connection (DSL/Cable/Fiber)
Hardwired connection to router required
Minimum internet speeds:
Download: 15 Mbps
Upload: 5 Mbps
Ping: max 30 ms
Not acceptable: Dial-up, satellite, Wi‐Fi, cellular connections
Ability to use surge protection with network line protection for issued equipment

Benefits

Benefits are available to full-time employees after 90 days of employment. A 401(k) with company match is available after 1 year of service.

How to Apply

Reply with your updated resume and best contact number. If selected, we’ll coordinate next steps and confirm schedule availability for training and assigned shifts.

Please Contact: Ericka Byrd