Careerscape is recruiting on behalf of our client for a Remote Feedback Coordinator to join a growing customer experience team. This is a great entry-level opportunity to build a career in customer experience, working from home while helping the organization turn customer voices into meaningful improvements.
The day-to-day is a steady mix of collecting, organizing, and routing feedback, with regular check-ins with teammates across departments. You will thrive in this role if you are organized, communicate clearly in writing, enjoy spotting patterns, and take pride in closing the loop with customers.
Responsibilities
- Collect customer feedback from surveys, emails, reviews, and support channels
- Log and categorize feedback accurately in the company's tracking systems
- Route feedback to the appropriate internal teams and follow up on resolution
- Respond to customers to acknowledge feedback and close the loop
- Identify recurring themes and trends in customer comments
- Prepare weekly and monthly feedback summary reports for leadership
- Support survey distribution and monitor response rates
- Maintain organized records and documentation of feedback cases
- Collaborate with customer service, product, and operations teams on improvements
- Flag urgent or high-risk feedback for immediate escalation
Requirements
- High school diploma or equivalent; associate or bachelor's degree preferred
- 0-1 years of experience in customer service, administrative, or data entry work
- Excellent written and verbal communication skills
- Strong attention to detail and organizational skills
- Comfortable with Microsoft Office or Google Workspace, especially spreadsheets
- Ability to work independently and manage time in a remote environment
- Reliable high-speed internet and a dedicated home workspace
- Willingness to learn new software and tools
- Must be located in Texas
Benefits
- Medical, dental, and vision insurance
- 401(k) retirement plan with company match
- Paid time off and paid holidays
- 100% remote work with flexible home-office setup
- Home office equipment provided
- Paid training and onboarding
- Career growth and advancement opportunities
- Employee wellness and assistance programs