Epic Application Analyst – Willow IP

Job ID: 176489 | Remote | Aurora, CO | 4-Month Contract

Sigma, Inc. is seeking an experienced Epic Application Analyst to support Children's Hospital Colorado in a fully remote capacity. This opportunity is ideal for an Epic professional with 5+ years of hands-on Epic build experience and the required Epic Willow Inpatient (Willow IP) certification.

The Epic Application Analyst will support application design, configuration, workflow development, troubleshooting, testing, upgrades, integrations, and Tier 2/Tier 3 support while partnering with clinical users, IT teams, report developers, and vendors.

Position Details

• Job Title: Epic Application Analyst
• Job ID: 176489
• Client: Children's Hospital Colorado
• Location: Aurora, CO
• Work Arrangement: 100% Remote
• Contract Duration: 4 Months
• Schedule: Days, 8:00 AM–4:00 PM
• Experience Required: 5+ years of Epic build experience
• Certification Required: Epic Willow IP
• Willow Inventory: Preferred

Job Summary

The Epic Application Analyst will independently analyze, design, build, implement, maintain, optimize, and support Epic applications. The role requires advanced troubleshooting skills and the ability to translate complex technical and clinical requirements into effective Epic application solutions.

The successful candidate will work closely with clinical users, IT teams, vendors, report developers, and other stakeholders throughout application evaluation, design, testing, implementation, maintenance, and optimization.

This position offers an opportunity to serve as a technical subject matter expert, provide Tier 2 and Tier 3 support, mentor team members, and lead complex Epic application initiatives.

Key Responsibilities

Epic Application Development & Build

• Analyze and diagnose complex Epic application and system issues.
• Identify root causes and resolve issues or escalate appropriately.
• Plan, design, build, implement, maintain, optimize, and support Epic applications.
• Gather, validate, and translate complex technical requirements into design and development specifications.
• Design, analyze, and build workflows to meet clinical and operational needs.
• Coordinate preparation, coding, testing, and debugging of complex programs and application components.
• Address highly technical issues during application installation, implementation, and maintenance.
• Support application integrations and technical solutions.

Workflow & Clinical Collaboration

• Collaborate with clinical users and IT teams during application evaluation, design, testing, implementation, and maintenance.
• Analyze existing workflows and recommend application improvements.
• Translate user requirements into functional and technical solutions.
• Work with stakeholders to improve application usability, performance, and efficiency.
• Provide technical guidance and support for complex clinical application workflows.

Troubleshooting & Support

• Provide Tier 2 and Tier 3 end-user support.
• Gather and analyze data to troubleshoot incidents and identify root causes.
• Document technical issues, troubleshooting steps, and resolutions.
• Resolve complex application problems independently and escalate high-impact issues when necessary.
• Participate in an on-call rotation as required.

Reporting & Data

• Identify reporting requirements and collaborate with report developers.
• Gather and analyze application and operational data to support troubleshooting and decision-making.
• Assist with data validation and application-related reporting needs.
• Support technical documentation and reporting requirements.

Upgrades & Maintenance

• Review Epic upgrade documentation and monthly system updates.
• Assess the potential impact of upgrades and system changes.
• Support testing, implementation, and maintenance activities associated with upgrades.
• Recommend system improvements and enhancements.
• Work with vendors to resolve system issues and improve application performance and usability.

Project Leadership & Mentoring

• Act as a project lead for complex Epic application initiatives.
• Coordinate technical activities across projects and application teams.
• Mentor team members on technical, application, and customer-support skills.
• Provide technical guidance to less experienced team members.
• Work independently with limited supervision and exercise sound judgment when making technical decisions.

Required Qualifications

• 5+ years of hands-on Epic build experience.
• Strong experience with Epic application configuration, development, testing, troubleshooting, and optimization.
• Ability to analyze complex system issues and perform root cause analysis.
• Strong workflow design and application development experience.
• Ability to translate complex technical and clinical requirements into functional solutions.
• Experience providing Tier 2 and Tier 3 application support.
• Strong communication and stakeholder collaboration skills.
• Ability to work independently with limited supervision.
• Willingness to participate in an on-call rotation as required.

Required Certification

Epic Willow Inpatient (Willow IP) Certification – Required

Candidates must have an active/current Epic Willow IP certification to be considered.

Preferred Qualifications

• Epic Willow Inventory certification/experience.
• Pharmacist background.
• Pharmacy Technician background.
• Experience supporting pharmacy-related Epic applications.
• Experience serving as a technical or project lead.
• Experience mentoring Epic application team members.
• Experience partnering with healthcare technology vendors.
• Experience with Epic upgrades and monthly system updates.
• Strong clinical workflow and healthcare IT experience.

Ideal Candidate Profile

The ideal candidate will have:

• 5+ years of Epic build experience.
• Current Epic Willow IP certification.
• Strong pharmacy application knowledge.
• Hands-on Epic configuration and workflow development experience.
• Advanced troubleshooting and root cause analysis skills.
• Experience with Tier 2/Tier 3 application support.
• Strong clinical and IT stakeholder communication skills.
• Experience leading complex Epic projects.
• Ability to work independently in a remote environment.
• Willow Inventory certification or experience is a significant plus.