Remote Director of Firm Operations & Client Services

Remote Director of Firm Operations & Client Services

Location Chicago, IL 60601 Date Posted September 09, 2026 Job ID 15490 Employment Type Direct Hire

Scion Staffing is conducting a search for a Director of Firm Operations & Client Services on behalf of an innovative, plaintiff-side litigation law firm. This is a direct-hire, fully remote opportunity for an experienced legal operations professional who thrives in a fast-paced, entrepreneurial environment and enjoys wearing multiple hats across firm operations, finance, HR, and client services.

This is a highly visible leadership role reporting directly to firm leadership, offering the opportunity to make a meaningful impact on day-to-day operations while helping drive the firm's continued growth and exceptional client experience.

What You'll Do

As the Director of Firm Operations & Client Services, you will oversee the firm's operational infrastructure while serving as a trusted resource for clients throughout the lifecycle of their matters.

Key responsibilities include:

• Manage financial reporting, budgeting, cash flow forecasting, and operational performance metrics
• Prepare recurring financial and pipeline reports for firm leadership
• Oversee payroll coordination, employee benefits administration, onboarding, and HR compliance across a multi-state remote workforce
• Manage vendor relationships, software licensing, operational budgets, and office systems
• Administer user access, onboarding, offboarding, and technology platforms including legal and business management systems
• Serve as the primary client contact for case updates, settlement communications, and general client support
• Coordinate intake operations from initial inquiry through signed engagement
• Monitor referral sources, marketing performance, and operational efficiency
• Support legal staff with administrative and case-related projects as needed

Qualifications

• Previous experience in legal operations, law firm administration, business operations, or office management
• Experience overseeing financial reporting, budgeting, forecasting, and operational planning
• Strong Excel or Google Sheets skills, including formulas, pivot tables, and financial modeling
• Experience administering payroll, employee benefits, and HR processes
• Comfortable managing vendor relationships, contracts, and operational systems
• Experience with legal case management platforms such as Clio, Filevine, MyCase, or similar software preferred
• Excellent communication skills with the ability to build strong client relationships
• Ability to work independently in a fully remote environment
• Bachelor's degree preferred; equivalent professional experience will also be considered

Compensation & Benefits

• Base salary: $100,000-$130,000 annually, depending on experience
• Performance-based bonus opportunity
• Comprehensive medical, dental, and vision insurance
• 401(k) with employer contribution
• Fully remote workplace
• Direct access to firm leadership with significant autonomy and opportunities to influence operations

About Our Search Firm

Scion Legal is the legal recruiting division of Scion Staffing, Inc., a national award-winning recruiting and staffing firm. Since 2006, we have had the pleasure of successfully placing thousands of talented professionals with amazing career opportunities. Through our innovative team-building and recruiting solutions, we bridge the gap in executive leadership searches, direct-hire recruiting, interim leadership placement, and temporary professional staffing.

We are proud to be part of the Forbes lists of the Best Recruitment Firms and the Best Executive Search Firms in America. Additionally, Scion has been recognized as a ClearlyRated Best of Staffing firm as well as a top recruitment firm by The Business Times. Additional information about our firm can be found online.

Scion Staffing, Inc. is an equal opportunity employer and service provider and does not discriminate based on race, religion, gender, gender identity, national origin, citizenship status, sexual orientation, disability, political affiliation or belief, or any other protected class. We are committed to the principles of Equal Opportunity Employment and are dedicated to making employment decisions based on merit and value, for ourselves, our client companies, and the candidates we represent.

For opportunities located in a region that has enacted fair-chance, arrest-, or conviction-based employment ordinances, Scion Staffing proactively follows the enacted guidance and considers for employment all qualified applicants with arrest and conviction records. We engage in socially conscious business practices and believe that diverse, inclusive, and non-biased talent and recruitment processes are foundational to the success of Scion as well as every client organization with whom we partner.