Remote Dental Call Center Treatment Coordinator Implant and Cosmetic

3+ years as a dental treatment coordinator or dental call center / scheduling coordinator, with direct experience presenting and closing implant, full-arch, or cosmetic / veneer cases. Empower Dental Group is a growing multi-location dental group in Los Angeles with a steady flow of full-arch implant (All-on-X) and cosmetic veneer leads from our marketing.

Benefits:

• Bonus based on performance
• Flexible schedule
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development

About the role
Empower Dental Group is a growing multi-location dental group in Los Angeles with a steady flow of full-arch implant (All-on-X) and cosmetic veneer leads from our marketing. We are hiring a Remote Call Center / Treatment Coordinator who owns these high-ticket leads from first contact to booked consultation to signed case. This is a sales-and-care role, not a front desk role. You will work directly with our doctors and marketing team.

What you will do

• Respond to new implant and cosmetic inquiries within minutes by phone, text, and email, and book consultations
• Run a disciplined follow-up cadence on every lead until they book or close out
• Pre-qualify patients: dental history, goals, smile expectations, budget, and financing readiness
• Present full-arch implant plans ($25K-$60K+) and veneer / smile makeover plans ($10K-$40K) and the financial options with confidence
• Walk patients through third-party financing (Proceed, Cherry, Sunbit, CareCredit) and in-house plans
• Coordinate consult logistics with the office team, confirm appointments, and reduce no-shows
• Track every lead in our CRM and report weekly on booked, shown, and closed cases
• Maintain HIPAA compliance in all patient communication

What we are looking for

• 3+ years as a dental treatment coordinator or dental call center / scheduling coordinator, with direct experience presenting and closing implant, full-arch, or cosmetic / veneer cases
• Comfortable discussing five-figure treatment fees and handling objections
• Experience with dental financing partners and pre-qualification
• Dentrix or Open Dental, plus a CRM (we will train on ours)
• Fast, organized, and self-managing; this is a remote position and you will be measured on results
• Reliable home office, quiet environment, and strong internet; available during Pacific business hours
• Bilingual (Spanish, Armenian, Farsi, or Russian) is a plus

Compensation

• $25-$35 per hour base, depending on experience
• Bonus per consultation booked and per case started
• Health benefits and paid time off

How to apply
Tell us in a few sentences about the largest implant or cosmetic cases you have helped close and how you handled the financing conversation. Candidates who address this will be prioritized.