| Location | Cambridge, FL (Remote) |
This is a remote position.
Aidarex was founded to make it easier for physicians to treat patients at the point of care. By providing the highest-quality re-packaged medications alongside customized dispensing programs, we help practices improve patient adherence and capture revenue otherwise lost to the pharmacy.
We are looking for a friendly, patient, and solutions-driven Customer Service Representative to join our team. You will be the first point of contact for our customers, helping them with questions, resolving issues, and ensuring they have a positive experience with our brand.
The ideal candidate is a great listener who enjoys helping people, stays calm under pressure, and takes pride in solving problems. If you are looking for a role where your communication skills and empathy make a real difference every day, we want to hear from you.
Customer Interaction
Respond to customer inquiries via phone, email, chat, and/or in person in a timely and professional manner.
Listen actively to customer concerns and identify the best solution.
Provide accurate information about products, services, pricing, and policies.
Maintain a positive, empathetic, and professional tone at all times.
Issue Resolution
Troubleshoot and resolve customer complaints and issues efficiently.
Escalate complex or unresolved issues to the appropriate team or supervisor.
Follow up with customers to ensure their issue is fully resolved.
Process returns, exchanges, refunds, or order modifications as needed.
Order & Account Management
Assist customers with placing orders, tracking shipments, and managing their accounts.
Update customer records and notes in the CRM system after each interaction.
Verify customer information and maintain data accuracy.
Product & Process Knowledge
Stay up to date on product offerings, promotions, and company policies.
Meet or exceed performance metrics, including response time, resolution rate, and customer satisfaction (CSAT) scores.
Provide feedback to management on recurring customer issues or suggestions for improvement.
Education: High School Diploma or GED required; Associate's or Bachelor's degree preferred.
Experience: 1+ years of experience in customer service, retail, call center, or a related field. [Open to entry-level candidates with strong communication skills.]
Technical Skills:
Comfortable using computers and learning new software.
Experience with CRM systems (Zendesk, Salesforce, HubSpot) is a plus.
Proficiency in Microsoft Office or Google Workspace.
Soft Skills:
Excellent communication skills—both verbal and written.
Strong active listening and problem-solving abilities.
Patience, empathy, and a positive attitude.
Ability to multitask and manage time effectively.
Dependability and a strong work ethic.
Bilingual (Spanish, etc.) is a strong plus.
Experience in the Healthcare Industry.
Familiarity with ticketing systems and live chat platforms.
Previous experience in a high-volume call center environment.
Competitive hourly rate.
Health, dental, and vision insurance.
Paid time off and holidays.
Paid training and onboarding program.
Opportunities for advancement into team lead, supervisor, or specialist roles.
Employee discounts