Highlights
This job is a strong fit for people with experience in customer service, call center, contact center, inbound call center, member services, scheduling, dispatch, healthcare support, retail, hospitality, or other phone-based jobs. In this remote customer service job, you'll answer inbound calls, assist members with transportation scheduling, update ride details, and provide professional support in a fast-paced call center environment.
Numbers & Facts
| Location | (Remote) |
| Job Type | Full-time |
| Salary | $11 Per Hour |
Description
100% Remote | Full-Time | Kansas Residents Only
Pay: $11hr to start then after 90 days $12hr guaranteed!
Work from home in a full-time customer service and call center job helping members schedule transportation for healthcare services.
Berlin-Wheeler, Inc. is hiring a Remote Customer Service Representative - Call Center to support our Non-Emergency Medical Transportation (NEMT) team. In this remote customer service job, you'll answer inbound calls, assist members with transportation scheduling, update ride details, and provide professional support in a fast-paced call center environment.
This job is a strong fit for people with experience in customer service, call center, contact center, inbound call center, member services, scheduling, dispatch, healthcare support, retail, hospitality, or other phone-based jobs. You do not need previous NEMT, healthcare, or transportation experience to get started. Paid training is provided.
What We Offer
100% Work From Home
Paid Training
Full-Time Employment
Supportive Team Environment
Ongoing Coaching
Paid time off
Paid holidays
Health insurance
Dental insurance
Vision insurance
401(k) / retirement benefits
Schedule Full-time schedules may include day shifts, evening shifts, and weekend availability.
If you're dependable, comfortable on the phone, and ready to help members every day, apply today.
For more information, or to apply now, you must go to the website below. Please DO NOT email your resume to us as we only accept applications through our website.
https://berlinwheeler.isolvedhire.com/jobs/1873596-427259.html
Job Responsibilities
What You'll Do
Answer inbound customer service calls from members
Help schedule transportation to medical appointments and healthcare services
Update, change, or cancel transportation reservations
Verify member and trip information
Enter accurate information into company systems
Communicate with transportation providers and healthcare facilities
Document customer and member interactions clearly and accurately
Follow procedures, client requirements, and compliance standards
Provide respectful, professional support in a remote call center setting
Qualifications
What We're Looking For
Must currently live in Kansas
High school diploma or GED
Basic computer skills
Reliable internet and a secure, quiet home workspace
Strong verbal communication and active listening skills
Reliable attendance and punctuality
Ability to work independently in a remote environment
Comfort handling inbound calls throughout the day
Helpful Experience Customer service, call center, contact center, inbound call center, member services, healthcare, medical office, patient services, scheduling, dispatch, insurance, retail, or hospitality experience is helpful but not required.
Benefits
Paid Time-Off, Retirement / Pension Plans, Work From Home, 401K, Medical, Dental, Vision