Remote Customer Service Agent

• Manage large amounts of inbound and outbound calls in a timely manner Identify customers’ needs, clarify information, research every issue, and provide solutions and/or alternatives
• Seize opportunities to upsell products when they arise
• Build sustainable relationships and engage customers by taking the extra mile
• Keep records of all conversations in our call center database in a comprehensible way

Requirements

• 6 or more months of customer service experience
• Professional demeanor, dependable, and able to maintain confidential information.
• High School Diploma or General Educational Development (GED) certificate

Benefits

• Paid Training
• Health and Dental Insurance
• Short- and Long-Term Disability
• 401K match