Remote Customer Service & Administrative Support Specialist

The Remote Customer Service & Administrative Support Specialist provides customer service and administrative assistance to support daily business operations. This position responds to customer inquiries, processes orders and transactions, maintains accurate records, coordinates with sales and operations teams, and helps ensure timely delivery of products and services.

The ideal candidate is organized, detail-oriented, customer-focused, and capable of managing multiple priorities in a fast-paced environment while maintaining professionalism and accuracy.

Key responsibilities

• Respond to customer questions by phone, email, and other communication channels regarding orders, products, pricing, invoices, and delivery schedules.
• Enter and update customer orders, verify information, track order status, and coordinate with relevant departments to resolve delays or discrepancies.
• Maintain customer files, prepare reports, update databases, organize documents, and perform general office duties.
• Ensure customer information, transaction records, and business documents are complete and accurate.
• Investigate customer concerns, billing discrepancies, and order errors, escalating complex issues when necessary.
• Communicate with sales, accounting, logistics, operations, and other teams to support efficient workflow.
• Assist with invoice inquiries, account documentation, payment tracking, and reconciliation activities as assigned.
• Coordinate meetings, maintain calendars, prepare spreadsheets, and support daily or monthly reporting requirements.
• Follow company procedures for documentation, customer information, safety, and business transactions.
• Identify opportunities to improve customer satisfaction, administrative efficiency, and accuracy.

Qualifications and requirements

• High school diploma or equivalent; additional education in business administration or a related field is preferred.
• Previous experience in customer service, administrative support, order entry, or office coordination.
• Strong written and verbal communication skills.
• Proficiency in Microsoft Office, particularly Outlook, Excel, and Word.
• Ability to manage multiple tasks, meet deadlines, and maintain accurate records.
• Strong problem-solving, organizational, and time-management skills.
• Professional telephone etiquette and a customer-focused attitude.
• Ability to work independently and collaboratively in a team environment.
• Experience with ERP systems, CRM software, inventory systems, or order management platforms is an advantage.