Remote Cruise Specialist

Travel Navigator Co. is seeking an enthusiastic, customer-focused individual to join our team as a Cruise Specialist. In this role, you will help clients choose and book cruise vacations that match their preferences, from comparing options to confirming every detail.

Key Responsibilities:

• Assist clients with selecting and booking cruises 
• Explain trip options, including cabin and room categories, dining, and package inclusions
• Speak with clients to understand their travel dates, group needs, and budgets
• Recommend cruise lines, ships, and resorts that fit each client's goals
• Confirm availability, pricing, and reservation details with suppliers
• Guide clients through the booking process and make sure all details are accurate
• Maintain organized records of bookings, payments, and client information
• Follow up with clients before travel and assist with changes or updates when needed
• Follow company procedures and support the team with administrative tasks as needed

Qualifications:

• Experience in customer service, hospitality, sales, or travel is helpful but not required
• Ability to explain options clearly and help clients feel confident in their decisions
• Strong organizational and multitasking skills with attention to detail
• Excellent communication and customer service skills
• Comfortable using computers, web-based systems, and online communication tools
• Ability to work independently in a remote environment with reliable internet access
• Must be at least 18 years of age and authorized to work in your location

What We Offer:

• Remote work environment 
• Training Provided
• Comprehensive onboarding and training resources
• Access to travel industry tools and supplier networks
• Ongoing learning and professional development opportunities