Broadband, Calendar Management, Communication Skills, Customer Experience, Customer Support/Service, Detail Oriented, Organizational Skills, Presentation/Verbal Skills, Record Keeping, Retail, Sales Management, Time Management, Work From Home, Writing Skills
We are seeking a Remote Client Experience Specialist to support clients through scheduling, coordination, and service-related communication in a fast-paced remote environment. This remote role is open to candidates based in Louisville, KY. Training is provided. The position is well suited to organized, reliable individuals who enjoy working directly with clients in a structured support role and are motivated to learn and grow.
Key responsibilities:
- Manage client communications and respond to support requests in a timely, professional manner
- Coordinate schedules and handle appointment-related tasks
- Assist with service updates, follow-ups, and client notifications
- Maintain accurate records and keep systems up to date
- Provide a consistent, professional client experience across interactions
Qualifications and attributes:
- Strong verbal and written communication skills
- Excellent organizational skills and comfort working in a structured, task-based environment
- Ability to remain responsive, detail-oriented, and reliable under changing priorities
- Reliable high-speed internet connection and a quiet workspace suitable for remote work
- Previous experience in customer service, hospitality, retail, administrative work, or similar roles is a plus