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Executive Support Technician (white glove-mobility-AV) University of Kansas Health System
Liberty, MO1 day ago
| Location | Kansas City (Remote) |
Seeking a chat support specialist to provide real-time assistance via live chat and messaging, addressing inquiries and troubleshooting issues through written communication. Ideal for quick typists with strong problem-solving skills.
Key Responsibilities:
- Respond to customer inquiries promptly.
- Troubleshoot technical issues and process orders.
- Manage 3–5 concurrent chat sessions while maintaining quality.
- Document interactions and follow up on unresolved issues.
- Stay informed about company products and services.
Qualifications:
- High school diploma or equivalent; 1+ years of customer service experience.
- Typing speed of 50+ WPM; strong written communication skills.
- Experience with CRM or live chat software.
- Reliable high-speed internet and a professional workspace.
Technical Requirements:
- Windows PC or Mac, wired internet, USB headset, and webcam.
Work Environment:
- 100% remote, with full-time and part-time options, including paid virtual training.
Compensation & Benefits:
- Competitive hourly rate with shift differentials, bonuses, health insurance (for full-time), and paid time off.
Performance Metrics:
- Maintain a high customer satisfaction score and efficient issue resolution.