Careerscape is recruiting on behalf of our client, a growing company that puts customers first, for a full-time Remote Chat Support Agent. This is a great launch pad for a customer service career: you will be the friendly, knowledgeable voice behind live chat, helping customers solve problems quickly and leaving every conversation with a better impression of the brand. Full training is provided, and there is clear room to grow into senior support, team lead, and specialist roles.
Day to day, you will work from home in a fast-paced but supportive virtual team, handling several chat conversations at once, searching the knowledge base, and escalating complex issues to the right teammates. You will thrive here if you type quickly, communicate clearly in writing, stay calm under pressure, and genuinely enjoy helping people. No prior chat experience is required, just a reliable home internet connection and a service-minded attitude.
Responsibilities
- Respond to customer inquiries via live chat in a timely, friendly, and professional manner
- Manage multiple chat conversations at the same time while maintaining quality and accuracy
- Troubleshoot product, account, and order issues using the knowledge base and internal tools
- Document each customer interaction accurately in the CRM or ticketing system
- Escalate complex or unresolved issues to the appropriate team with clear notes
- Follow company policies and scripts while adapting tone to each customer's needs
- Meet or exceed targets for response time, resolution rate, and customer satisfaction
- Identify recurring customer issues and share feedback with the support team
- Participate in training sessions, team meetings, and quality coaching
- Maintain a positive, empathetic attitude in every customer interaction
Requirements
- High school diploma or equivalent; some college is a plus
- Six months of customer service experience preferred, but motivated entry-level candidates are welcome
- Excellent written communication skills with strong spelling and grammar
- Typing speed of at least 40 words per minute
- Comfort learning new software, chat platforms, and CRM tools
- Ability to multitask and prioritize in a fast-paced environment
- Reliable high-speed internet and a quiet, dedicated home workspace
- Availability to work a scheduled shift, which may include some evenings or weekends
- Patience, empathy, and a problem-solving mindset
Benefits
- Medical, dental, and vision insurance
- 401(k) retirement plan with company match
- Paid time off and paid holidays
- Fully remote work from home
- Paid training and onboarding
- Equipment and technology support for home office setup
- Career growth and internal promotion opportunities
- Employee wellness resources
- Flexible shift options where available