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Empire Connect Agency is seeking professional, detail -oriented Remote Customer Service Representatives to help support customers of various clients!<\/b> In this role, you will handle inbound and outbound customer service calls, assisting with account inquiries, product support, billing questions, and general customer needs. This is a 1099 independent contractor opportunity that offers flexibility, autonomy, and the ability to work from the comfort of your home.
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Responsibilities:<\/b> Answer inbound and outbound calls from to support customers of various clients Accurately enter information into our client database Provide a high level of customer service with empathy, patience, and professionalism Maintain a quiet and distraction -free work environment Demonstrating consistent, high -level performance may lead to enhanced opportunities and expanded roles. Requirements:<\/b> Minimum of 6 months remote call center experience<\/b> or 1 year of in -office (brick -and -mortar) call center experience<\/b> Clear communication skills<\/b> and strong soft skills, including active listening, patience, and professionalism Provide excellent customer service, addressing questions and concerns Must have a quiet home office environment<\/b> No criminal history<\/b> (a background check is required) Must be comfortable working as a 1099 independent contractor<\/b> Schedule:<\/b> Client service hours vary and may include mornings, evenings, weekends, and holidays, depending on the specific client program you select. Agents have the flexibility to select service intervals that align with their availability and the needs of the supported client. Flexible scheduling—contractors may select shifts based on availability and business needs Contractors must be dependable and committed to their selected hours Benefits<\/b> If you're passionate about helping others and have the skills to deliver quality customer service from home, we welcome you to apply and become a valued contractor with Empire Connect Agency. Apply today to be considered.<\/b> www.empireconnectagency.com<\/a><\/b>
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<\/div><\/span>Requirements<\/h3>
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<\/p>Tech Requirements: ( Mandatory to begin work) - If you need a referral for affordable equipment, please leave that information on the application.<\/b>
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<\/div><\/span>Benefits<\/h3>
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