Remote Billing Support Specialist

Careerscape is recruiting on behalf of our client for an entry-level Billing Support Specialist to join their finance team in a fully remote capacity. This is a great opportunity for someone early in their career to build a strong foundation in billing, accounts receivable, and customer account management while working with a supportive, detail-oriented team.

Day to day, you will spend your time reviewing invoices, researching billing discrepancies, and helping customers understand their charges over phone and email. The ideal candidate is organized, comfortable with numbers, and enjoys solving problems patiently and accurately. If you like a steady, process-driven role where your attention to detail is valued and you can work from anywhere, this position is a strong fit.

Responsibilities

• Generate and send accurate customer invoices on a regular billing cycle
• Review billing records for errors and resolve discrepancies promptly
• Respond to customer billing inquiries via phone, email, and chat
• Process payments, credits, and adjustments in the billing system
• Maintain accurate and up to date customer account records
• Collaborate with accounting and customer service teams to resolve disputes
• Assist with month end billing reconciliation and reporting
• Track outstanding balances and support collections follow up
• Document billing procedures and escalate complex issues as needed
• Support ad hoc billing projects and process improvement initiatives

Requirements

• High school diploma or equivalent required, associate degree in accounting or business a plus
• Prior experience in billing, accounts receivable, or customer service preferred but not required
• Strong attention to detail and comfort working with numbers
• Proficiency with Microsoft Excel and general computer applications
• Clear written and verbal communication skills
• Ability to manage multiple tasks and meet deadlines independently
• Comfortable working in a remote, self-directed environment
• Basic familiarity with billing or accounting software is a plus
• Reliable internet connection and a quiet home workspace

Benefits

• Medical, dental, and vision insurance
• 401k retirement plan with company match
• Paid time off and paid holidays
• Fully remote work with flexible scheduling
• Home office equipment stipend
• Paid training and onboarding support
• Career growth and advancement opportunities
• Employee assistance program
• Company provided laptop and software access
• Collaborative, supportive team culture