Careerscape is recruiting on behalf of our client, a growing organization, for a Remote Billing Support Specialist. This is a full-time, entry-level opportunity to launch a career in finance operations, with training, a supportive team, and the flexibility of working from home.
The day-to-day is a steady mix of reviewing invoices, answering billing questions, and resolving account discrepancies. You will thrive in this role if you are detail-oriented, enjoy solving problems, communicate clearly in writing and on the phone, and are comfortable managing your own workload in a remote environment.
Responsibilities
- Prepare, review, and issue customer invoices accurately and on schedule
- Enter and update billing data in the company's billing and accounting systems
- Respond to customer billing inquiries by phone, email, and chat
- Investigate and resolve invoice discrepancies, pricing errors, and disputes
- Apply payments and reconcile customer accounts
- Process credits, adjustments, and refunds according to company policy
- Follow up on past-due accounts and coordinate with the collections team
- Maintain organized billing records and documentation for audit purposes
- Escalate complex billing issues to senior team members when needed
- Support month-end close activities by providing billing reports and data
Requirements
- High school diploma or equivalent; associate or bachelor's degree preferred
- Six months or more of experience in billing, customer service, data entry, or a related field is a plus
- Strong attention to detail and accuracy with numbers
- Excellent written and verbal communication skills
- Proficiency with Microsoft Excel and general office software
- Ability to learn new software and billing systems quickly
- Strong time management and organizational skills
- Reliable high-speed internet and a quiet home workspace
Benefits
- Medical, dental, and vision insurance
- 401(k) plan with company match
- Paid time off and paid holidays
- Fully remote work environment
- Home office equipment provided or stipend offered
- Paid training and onboarding
- Career growth and advancement opportunities
- Flexible, supportive team culture