Remote Applications Support Engineer 1379

Technology Consulting Inc

Louisville, Kentucky
1 day ago
Remote

Contractor

Highlights

The Applications Support Engineer will support the Contact Center in a healthcare organization and assist with the company’s deployment and update efforts to Nice InContact Studio scripts across their US sites. Duties to include: Provides problem solving and implementation skills, and/or as a team member to implement, upgrade and support complex application systems.

Numbers & Facts

Location	Louisville, Kentucky ( Remote )
Job Type	Contractor
Industry	["Telecommunications"]
Company Size	100 to 499 employees
Year Founded	1988
Website	https://careers.tcipro.com

Description

TCI has and immediate need for a Remote Applications Support Engineerin Louisville, KY .This is not a C2C opportunity.

SUMMARY

The Applications Support Engineer will support the Contact Center in a healthcare organization and assist with the company’s deployment and update efforts to Nice InContact Studio scripts across their US sites. This individual will be a secondary telecom engineer for the work on updating and implementing Studio scripts and convert pharmacies to NICE from RingCentral.

Duties to include:

Provides problem solving and implementation skills, and/or as a team member to implement, upgrade and support complex application systems.
Receive the design changes from the project lead and be able to make the changes and script within CXone.
Run user training so the employees understand the new system works.
Strong prioritization, communication and project management skills are required to be successful in the role.

REQUIREMENTS

1+ year experience with NiCE CXone Studio
Experience converting systems from RingCentral to NiCE is desired

About Company

Since 1988, Technology Consulting Inc. has provided information systems and consulting services to a variety of organizations across the United States. We concentrate on IT staffing with deep roots in government contract opportunities across all technology platforms. Our team is committed to aligning leading edge knowledge of information systems, processes and people to ensure practical success along with customer satisfaction. Whether you are a skilled professional looking for your next career or an organization in need of experienced talent, we can help!