Remote Allstate Licensed Customer Service

Love helping people while earning more through sales?

At JPC Allstate Agency, we're looking for a customer-focused professional who enjoys building relationships and providing exceptional servicebut also recognizes opportunities to help customers better protect what matters most.

This is a hybrid service and sales role, with the primary focus on servicing our existing customers while supporting our sales team through cross-selling, referrals, and coverage reviews. If you enjoy helping people, solving problems, and earning bonuses for identifying opportunities, this could be the perfect fit.

If you're looking for a career where you can make a difference for customers while growing your income and career, we'd love to hear from you.

Salary Range: $50000.00 - $75000.00 per year

Annual Base Salary + Commission + Bonus Opportunities

Paid Time Off (PTO)

Work from Home

Flexible Schedule

Hands on Training

Mon-Fri Schedule

Career Growth Opportunities

Home & Work Life Balance

Comprehensive Training

Weekly Team Meetings

Home Work Equipment Supplied

Sales Leads Provided

Monthly Commission Opportunities

Bonus Opportunities

Paid Holiday

Responsibilities

• Deliver outstanding customer service by assisting clients with policy changes, billing questions, claims support, and coverage reviews.
• Build strong relationships with clients through proactive communication.
• Identify cross-selling opportunities for auto, home, umbrella, life, and other insurance products.
• Schedule appointments and warm handoffs for licensed sales producers when appropriate.
• Assist the sales team by following up with existing customers and supporting agency initiatives.
• Process endorsements, renewals, and policy servicing requests accurately.
• Maintain accurate client records and documentation.
• Meet customer service standards while contributing to agency sales and retention goals.
• Help strengthen client retention through exceptional service and proactive account reviews.

• Active Property & Casualty License (required)
• 2+ years of insurance industry experience preferred
• Customer service experience in an insurance agency
• Previous sales or cross-selling experience is a plus
• Allstate experience preferred
• Excellent communication and relationship-building skills
• Organized, dependable, and customer-focused
• Comfortable identifying opportunities to educate customers on additional coverage