The position of Project Consultant (PC) will be responsible for engaging, assessing, and procuring new clients through self-promotion and/or generation of leads. The PC position will meet prospective clients at their home to discuss design options, cost ranges, timeframes, and the Lars design-build process. They will provide the highest level of customer service through weekly updates to our clients throughout the design-build process. The PC is the direct conduit between the homeowner and the Lars team and is eligible for incentive bonuses.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Sales (70%)
Must be able to sell 2.5 million dollars annually (initial year), 3 million (thereafter);
Effectively convert at least 20% of design consultations into design agreements;
Effectively convert at least 80% of design agreements into contracts;
Cultivate and self-generate leads and sales for Lars Remodeling & Design;
Provide in-home consultations with prospective clients to obtain a design agreement;
Establish rapport and obtain customer appointments in-home and at Lars Remodeling & Design for various meetings and reviews;
Discuss and provide accurate time frames relating to design, permitting, and building of projects;
Discuss and provide accurate cost ranges directly relating to the client's project(s);
Educate potential clients on the design services provided by Lars Remodeling & Design;
Educate potential clients on all company-sponsored finance options available;
Communicate effectively to ensure a clear understanding of individual client's goals, expectations, design possibilities, and costs;
Communicate to your team the ideas, goals, budget and time-frame of new design clients;
Properly document existing home building and finishes;
Manage the design team throughout the design and estimating process;
Review designs, estimate, and scope of work to effectively communicate to the team and our clients in the design review process;
Update, document, and provide any/all changes resulting from conversations, within 48 hours;
Review design with the homeowner for the team to properly update plans, pricing, and scope of work;
Properly document and contract clients using Lars Home Improvement Agreement
Accurately define realistic start date and completion date;
Provide and explain detailed payment schedule;
Provide and explain lead and asbestos documentation;
Provide and explain notice of cancellation;
Clearly explain provided detailed scope of work outlining the work to be performed with client and obtain approval;
Maintain relationship and communication throughout the production of the project;
Participate in field measures at the client's home working alongside the Lars Remodeling & Design team;
Walk with trades and vendors during or after the design phase to get accurate quotes and costs;
Engage with trades and vendors to network and grow a referral base;
Upgrade knowledge on current design and color trends to create fashionable design solutions; and
Participate at home shows as needed.
Administration (30%)
Manage, document, and follow up with all potential clients by calling, in-person communication and email through Builder Trend (BT);
Contribute in development and on-going upkeep of team's design portfolio.
Assist in identifying inefficiencies or areas of improvement and create documentation and processes;
Attend Educate Before You Renovate workshops with the ability to perform presentations while being knowledgeable on all topics discussed;
Report updates to the Director of Sales (DOS) on a regular basis at weekly sales meetings; and
Maintain involvement as required in all company-sponsored marketing and training programs.
Other DutiesPlease note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job.
Work Environment and Physical Demands
The physical demands/conditions described below are representative of those that must be met/tolerated by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform these essential functions.
Ability to travel to various locations;
Interacting with customers on a daily basis;
Standing for sometimes long and continuous periods of time;
Sitting for sometimes long and continuous periods of time;
Answering or making calls on the telephone for sometimes long and continuous periods of time;
Using a keyboard to perform research, and to communicate through written means for sometimes long and continuous periods of time;
Looking at a computer monitor for sometimes long and continuous periods of time;
Occasionally standing, walking, reaching, and stooping;
Climbing up and down but not limited to a ladder and stool throughout continuous periods of the day;
Ability to lift up to 25lbs; and
Exposure to low to moderate noise level.
QUALIFICATIONS
Incumbents must demonstrate the ability to follow policies and procedures as established in the Company's Employee Handbook. Incumbents will also contribute to a positive work environment by behaving and communicating in a manner such that they get along with all constituent groups, co-workers, and management.
In addition, the education, experience, and other skills listed below are representative of the knowledge, skills, and/or abilities required.
EDUCATION
High School Diploma or GED; Required
CERTIFICATIONS, Licenses, and Registrations
CA Driver's License; Required
WORK EXPERIENCE
Experience in customer service; Required
Experience in home sales of residential remodeling; Required
Experience at cost estimating; Preferred
Experience in construction and project management; Preferred
KEY SKILLS SET
Have a good understanding of basic design principles;
Understand and develop architectural and construction details;
Must exhibit a high level of confidentiality;
Excellent interpersonal skills;
Exceptional customer service skills;
Ability to balance multiple projects;
Excellent written and oral communication skills;
Be fluent in the English language;
Strong organizational, time-management, and problem-solving skills and ability to meet tight deadlines;
Have the ability to visualize concepts and explain them to others;
Maintain regular and punctual attendance;
Must be able to work and complete difficult tasks under no supervision; and
Be a team player.
EQUIPMENT AND APPLICATIONS
High proficiency in MS Office, including Word, Excel, Outlook, PowerPoint, and SharePoint;
Working knowledge of all standard office equipment;
Working knowledge of software including but not limited to;
Adobe Photoshop;
PDF – Xchange for PDF creation;
Builder Trend, construction management software; and