Remittance Associate
Department: TRCS
Reports To: Manager, Revenue Cycle Services
Location: Remote in the following states: NE, TX, KS, AR, AZ
Employment Type: Full-time, Non-Exempt About TELCOR Founded in 1995 and headquartered in Lincoln, Nebraska with an office in San Francisco, California, TELCOR is a proven leader in healthcare software, delivering Point of Care (POC) middleware, Revenue Cycle Management (RCM) software, RCM managed billing services, and AI-driven solutions to hospitals, health systems, and independent laboratories nationwide. TELCOR is Great Place to Work Certified®, and our core values — integrity, innovation, dedication, acceptance, passion, and collaboration — guide how we build products and work with one another. Introduction The Remittance Associate on the TELCOR Revenue Cycle Service (TRCS) team is responsible for performing payment application functions for TRCS customers. The Remittance Associate will demonstrate expertise in reimbursement and cash management workflow. Responsibilities - Access SFT, Lockbox, RCM Document Management, or network drive to obtain necessary remittance information
- Responsible for accurately posting, and reconciling payments received
- Knowledge of Revenue Cycle application, team workflows, best practices, and standard operating procedures to assist the Revenue Cycle Services Supervisor with implementing and monitoring daily workflow
- Demonstrate knowledge of CPT, HCPCs, modifiers, ICD-10 codes, and EOB interpretation
- Provide remittance information to the Claims Resolution teams as needed
- Enhance business line organization and success by accepting ownership for accomplishing new and different requests, exploring opportunities to add value to job accomplishments
- Responsible for follow-up and taking action by interpreting information, making determinations, applying knowledge, and executing appropriate next steps on remittance and payment posting processes in order to reflect accurate and up-to-date Net Collected Revenues for individual TRCS customers
- Adhere with Standard Operating Procedures or Best Practices as documented or as verbalized from supervisors, other leadership, trainers, or other experienced team members
- Responsible for escalating questions, errors, or setup changes to TRCS Revenue Cycle Supervisor in order to keep the claim moving through the revenue cycle and to produce accurate, timely, and quality work
- Meet with the TRCS team on a regular basis to discuss and identify issues, review team performance, participate in ongoing training and process development
- Analyze data to prioritize tasks to maintain customer Service Levels Agreements (SLA)
- Demonstrate ability to share skills and knowledge with others
- Demonstrate basic knowledge of other team member functions such as Claims Resolution Specialist I and II in order to execute Remittance Specialist job functions with an understanding of how the entire revenue cycle is interconnected
- Stay current on work assigned or delegated within timelines established as standard expectations or as set forth by supervisors or other leadership
- Additional duties may be assigned
Required Qualifications - Previous medical or healthcare related payment entry experience and/or equivalent accounting experience preferred
- Must be able to uphold confidentiality and comply with federal, state, and company policy, procedures, and regulations
- Ability to effectively and professionally communicate, both in writing and verbally with tact, diplomacy, and respect for others
- Must have strong mathematical skills and attention to detail
- Must have strong computer skills and be able to leverage and navigate using technology to complete daily tasks (e.g. Excel, electronic documentation storage and retrieval, keyboarding and mouse navigation, email/outlook)
- Must be able to work independently, and with team to achieve individual and team goals
- Must be able to apply critical thinking and appropriate discernment in all activities and job functions before taking action or initiating communication
- Must possess creative thinking skills to develop, design, and create solutions
- Must be able to read and interpret an EOB from a payer
- Self-motivated, analytical, quick learner, organized, detail oriented, multi-tasker, resilient, self-disciplined in time management
- Ability to demonstrate understanding of the structure, key issues, language, and the general billing environment with an ability to discuss and explain current and emerging issues, including TELCOR products and services applicable to those needs
- Must have a thorough understanding of Windows® operating system environments and Office tools; e.g., Word®, Excel®
This is a remote role, we are currently only hiring in one of the following states: NE, TX, KS, AR, AZ TELCOR is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status, or any other characteristic protected by law.
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