POSITION OBJECTIVE Leads a team of Reliability Engineers and Technicians to drive continuous improvement of product quality and reliability through detailed investigation and analysis of failure event and DIFA (Disassembly, Investigation and Failure Analysis) data, to help meet or exceed client expectations. ROLES & RESPONSIBILITIES · Demonstrates and maintains leadership responsibility over Dismantle Inspection Failure Analysis (DIFA) process including client scheduling and coordination, DIFA report quality, and the other actions and outputs of the Reliability team.· Mentor, coach, and train Reliability Engineers and Technicians to build technical expertise and ensure knowledge transfer within the team.· Conducts (DIFA) of ESP and related equipment to determine root cause, assigns liability for failure and prepares professional reporting of findings.· Provides technical expertise and support to Service Center, Field operations and Sales.· Exhibits familiarity with metallurgy and chemical analysis as applicable to failure analysis of ESP equipment.· Acquires, understands and interprets data from remote access data communications monitoring and from surface equipment history files to facilitate analysis of failures and to promote reliability.· Evaluates applications and well history data to promote efficient application of products and run life increase.· Evaluates and revises as needed technical procedures and recommends revisions to Engineering Standards to improve quality and reliability.· Organizes data and prepares technical and management systems reports and presentations as needed.· Monitors equipment operational performance by gathering relevant data and producing statistical reports.· Identifies and contributes to development of engineering solutions for repetitive failures. · Develop, or contributes to development of acceptance tests and/or inspection criteria.· Actively participates in and promote the EHS process and determines appropriate remedial action(s) when necessary.· Monitors and participates in the ECN process.· Works to solve and communicate any Quality related problems within the service center.· Exhibits superior communication skills to interact with clients, sales professionals, engineers, service center personnel and management.· Personally observes safety and security procedures and proper use of equipment and material. Actively promotes safety processes and reports any safety issues to proper channels for action. COMPETENCY REQUIRED EDUCATIONHigh School Diploma or equivalent required.Bachelor's degree in Engineering a closely related field required.EXPERIENCE7+ years of Reliability Engineering or Quality Assurance/Control experience or 10+ years of related ESP Engineering experience.TRAININGAll company standard required HSE training and certifications.SKILLSExtensive knowledge of ESP component engineering and manufacturing techniques. Experience in ESP applications, equipment assembly/disassembly, trouble-shooting and failure analysis preferred. Proficient computer skills with knowledge of MS Office and/or company specific databases.Knowledgeable with the Gagemaker System and designated support software.Must be able to work well with stringent deadlines and possess good organizational skills. Familiar with ISO: 9000 requirements including quality practices and procedures. Search and locate Drawings, BOMs, MPIs and other product related documents required to support Service Center Operations.Comfortable reading complex blueprints and customer related drawings.OTHER WORKING CONDITIONS & PHYSICAL REQUIREMENTSContinuously required to move about the facilityPhysical ability to immediately respond to emergency situations.Work is mostly in non-climate controlled environmentOccasional travel and on call requiredRoutine standing for long periods of timeExposure to shop and field elements such as noise, dust, odors and temperature variationsWear appropriate personal protective equipment, including eye and hearing protection, hard hat and safety shoes while in shop environment or on job site.This is a safety sensitive position.WORK SCHEDULEAs per US labor law & Levare US work schedule. Be on call and work holidays and weekends when needed.
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